Burger King Online Order Delayed Over Two Hours With No Delivery

It has been more than two hours, and I still have not received my Burger King order, even though I paid online. I want a refund. I tried to contact the store directly, but the phone number is not working. I also attempted to submit a complaint through the Burger King app, but there was no option to do so—it only shows “track my order,” and the order status is still stuck at “in store.” I want my money refunded, including the coupon that was applied to this order.