How can I deal with the lost baggage issue at Turkish Airlines?

On my Turkish Airlines journey on 15 November 2025 from Berlin to Gazipaşa via Istanbul (flights TK1722 and TK2598), I received my checked baggage in a seriously damaged condition. My Pierre Cardin brand black fabric suitcase was handed back to me with the upper pull-handle mechanism and its plastic...

Dear Sir/Madam, On 05 November 2025, I travelled on Turkish Airlines’ Istanbul–Hamburg flight as a Business Class passenger. Upon arrival, my baggage was not delivered, and I was forced to wait at Hamburg Airport for approximately 3.5 hours. After speaking with the airport staff, I was informed that...

After my international flight with Turkish Airlines on November 8, 2026, I received my luggage at Çukurova Airport. My luggage was seriously damaged due to the impact and it was delivered to me inward. I immediately applied for damage assessment, but in the examination, the damage was evaluated as a...

On October 10, 2025, I encountered a serious issue with my luggage on Turkish Airlines flight TK0112 from New York to Istanbul. Upon arriving in Istanbul and opening my suitcase, I discovered that my MacBook and backpack were missing. The total value of these two items is approximately ₺50,000. I im...

On September 17, during my Turkish Airlines flight from Bilbao to Istanbul, the wheel of my suitcase broke. When I received my luggage upon arrival, I noticed the damage and immediately contacted Turkish Airlines customer service with file number 2025224535. I was informed that I should have the lug...

On 11 October 2025, I experienced serious inconveniences during my scheduled flights with Turkish Airlines from OTP (Bucharest) to IST (Istanbul) and onwards to BJV (Bodrum). My OTP–IST flight, originally scheduled to depart at 15:55, was delayed until 22:00, and boarding was only completed around 2...

On Saturday, September 27th, I checked in at the airport at 3:00 PM for my Istanbul-Kahramanmaraş flight at 5:45 PM and received my boarding pass. The gate was announced at 4:20 PM, and despite arriving at the gate at 5:23 PM, I received no assistance whatsoever, and was denied boarding. I could see...

On September 6, 2025, at the end of my connecting Turkish Airlines flights TK2139 ESB–IST + TK1375 IST–Palermo, my baggage was delivered to me at Palermo Airport with its lock broken. I filed a report at the airport and a record was taken. I was contacted exactly 11 days after I submitted my damage ...

On May 17, 2025, after my Greece–Istanbul flight, I received my luggage broken at the Çukurova Airport baggage claim. I immediately reported the issue to Turkish Airlines staff, who took photos, uploaded them to the system, and instructed me to repair the suitcase and then submit the invoice. I had ...

I arrived at Luxembourg Airport on September 6, 2025, on flight TK886281. My luggage was not delivered upon arrival. I filed a lost report at the airport, using reference number LUXTK16181. As of today, my luggage has been found, but it has not been transferred to my hotel. My luggage contains impor...

This was my second time traveling to Turkey with my husband, and we chose Turkish Airlines because it markets itself as a world-class, five-star airline. Sadly, our experience was nothing close to that. At check-in, we were told our tickets had no baggage allowance, even though when booking through ...

Dear Sir/Madam, On August 16, 2025, I traveled on the Beijing–Istanbul–Ankara flight. Unfortunately, my baggage was not delivered upon arrival in Ankara. At the airport, I filled out a PIR report (File No: ESBTK25095). However, despite the time that has passed, my baggage has still not been delivere...

I returned my luggage intact for my TK 2748 Istanbul-Van flight dated July 21, 2025. However, when I retrieved my luggage at Van Airport, I noticed cracks on the emblem on the front of my suitcase and peeling surfaces from friction. There were no cracks or scratches on my luggage when I returned it....

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We flew with Turkish Airlines on July 2, 2025, from Istanbul (IST) to New York (JFK). Upon arrival, we realized that our Prego Lotus baby stroller had gone missing. It has now been 22 days, and the stroller still has not been located. I filed a lost item claim under reference number 2025142156, and...

On July 9, 2025, I had a Turkish Airlines flight, VF3008, with ticket number 2042422552116, departing from Rome Fiumicino Airport with a connection in Istanbul and final destination Ankara. In Rome, I handed over my checked luggage and continued with only my carry-on. Upon arriving in Istanbul, I ch...

During my Bangkok–Paris flight with a layover in Istanbul on June 21st, I received my large suitcase with a broken wheel. Since no replacement was offered at the airport, I experienced significant inconvenience during my planned trip to Italy afterwards. The compensation amount proposed by Turkish A...

Turkish Airlines Damaged My Luggage and Offered a Ridiculously Low Compensation! On June 30, 2025, I flew with Turkish Airlines on flights TK353 (Astana–Istanbul) and TK2814 (Istanbul–Samsun). Two of my luggage items – one Samsonite large-size suitcase and one Herschel hard-shell cabin-size suitcase...

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My father lost his passport after going through passport control, and the reason behind it was a last-minute gate change for the flight. Later, I learned that this was done to make space for Jewish passengers arriving from other countries who required an emergency landing. I can’t prove it, but I’m ...

On April 7, 2025, I traveled to Paris on Turkish Airlines flights TK2139 (ESB-IST) and TK1827 (IST-CDG). Upon arrival, my baggage was not delivered to me. I personally filed a lost baggage report at the airport under reference number T/AHLCDGTK/0407/11874. Despite making several calls to Turkish Air...

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On May 27, 2025, after flight TK180, I noticed that my checked baggage was severely damaged upon collection at Istanbul Airport. The suitcase is a Tommy Hilfiger 28” Hardcase Spinner model. As it is made from ABS and lightweight polycarbonate materials, this kind of structural damage is technically ...

The Turkish Airlines flight landed in Batman instead of Diyarbakır. Since there was no proper equipment at Batman Airport, they couldn’t unload our luggage and sent us to Diyarbakır by minibus. In the middle of the night, one of the staff members appeared to be under the influence of alcohol and sha...

On May 28, 2025, I traveled from Morocco to Istanbul on Turkish Airlines flight TK620 (RAK–IST). Since I needed to return to Ankara immediately, I was instructed to submit a claim through your website. I completed my application by attaching photos of the damaged baggage. Despite everything being cl...

I purchased a connecting flight from Istanbul to Lima with Turkish Airlines. I paid extra to select my seats. The itinerary was with Turkish Airlines to Bogota and then with LATAM Airlines to Lima. I called Turkish Airlines customer service to confirm if my luggage would be transferred, and they ass...

On my March 31 Turkish Airlines flight from NYC to Istanbul, both of my hard-shell suitcases were damaged and rendered unusable. One was visibly broken at the airport, so I filed a report there; the other had internal damage that I only discovered after arriving home, prompting a second report. With...