On May 17, 2025, after my Greece–Istanbul flight, I received my luggage broken at the Çukurova Airport baggage claim. I immediately reported the issue to Turkish Airlines staff, who took photos, uploaded them to the system, and instructed me to repair the suitcase and then submit the invoice. I had my Moda brand suitcase repaired and received a ₺400 invoice for the cost. I am now requesting that Turkish Airlines reimburse me for this expense to resolve the inconvenience caused by the damage. This is the first time I have ever faced such an issue, and I expect a fair and timely solution from the airline.
On May 28, 2025, I traveled from Morocco to Istanbul on Turkish Airlines flight TK620 (RAK–IST). Since I needed to return to Ankara immediately, I was instructed to submit a claim through your website. I completed my application by attaching photos of the damaged baggage. Despite everything being cl...
On July 9, I traveled from Mardin to Istanbul on the 11:45 flight with Turkish Airlines. Thankfully, we arrived safely without any issues. While waiting for our luggage, I noticed that my suitcase was broken. I immediately went to the damaged baggage section. They inspected it and created a report, ...
On April 15, 2024, after my flight from Agri to Istanbul with Turkish Airlines, I discovered that the wheel of my luggage was broken when I retrieved it. I immediately reported this to the Turkish Airlines baggage services at the airport. Since I had a lot of luggage and a long journey ahead, I expe...
On November 19, 2023, during my flight from Podgorica to Istanbul Airport with Turkish Airlines, my suitcase was damaged. I approached the Turkish Airlines desk at Istanbul Airport to inquire about the necessary procedure for my suitcase. They saw my suitcase and directed me to submit a complaint w...
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