Withdrawal Rejected in Parimatch Account

I have an account on the Pari Match betting app and I currently have 10,000 rupees as a winning balance. Yesterday I tried to withdraw this amount, but my withdrawal request was rejected and I am still unable to get my money, even though the balance is clearly visible in my account. There is no accessible customer support on Pari Match, so I could not reach anyone to get an explanation for why my withdrawal is not being processed or how this situation can be solved. I request that my 10,000 rupees withdrawal be completed as soon as possible and that my winnings be paid to me without any further delay.