ID:33713626
1
Ali is completely dissatisfied with the result

Damaged Luggage and Poor Customer Service By Turkish Airlines

Damaged Luggage and Poor Customer Service By Turkish Airlines
Damaged Luggage and Poor Customer Service By Turkish Airlines
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Ali
Turkish Airlines
September 18, 2025 8:57 pm
89

On September 6, 2025, at the end of my connecting Turkish Airlines flights TK2139 ESB–IST + TK1375 IST–Palermo, my baggage was delivered to me at Palermo Airport with its lock broken. I filed a report at the airport and a record was taken. I was contacted exactly 11 days after I submitted my damage claim. The authorities asked me to go to a repair shop to replace the lock and then present the invoice. However, I do not know where to have it repaired, and I am being asked to spend my valuable time and money on this process. Moreover, even if the luggage is repaired, it will not be as durable as before. During my one-week trip, I had to travel with damaged luggage, which caused me serious inconvenience. As Turkish Airlines is a Star Alliance member and an international brand, I expect it to place greater importance on customer satisfaction. I request a new suitcase of the same size. Otherwise, I will have no choice but to pursue legal action. This is the first time I have experienced such an issue. My file number is: 2025212809. I expect a prompt and permanent solution to this matter.

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