I travelled with Turkish Airlines on flight TK 606 from Frankfurt Main Airport, Germany, to Entebbe International Airport, Uganda, on 03/12/2025. Upon arrival in Entebbe, none of my baggage was delivered on time, and all of my bags were delayed. I only received my baggage on 05/12/2025, two days after my arrival, which caused me serious inconvenience. When I finally received my baggage, I discovered that one of my suitcases had broken wheels. I immediately reported the issue at Entebbe Airport, and a Property Irregularity Report was created with the reference number EBBTK19717/05DEC25/1539GMT. Because I still need this suitcase for my upcoming travel back to my home country, Nigeria, I kindly request a replacement of the damaged suitcase. I expect Turkish Airlines to take responsibility for the delay and the damage caused to my baggage and to resolve this matter as soon as possible.
On April 15, 2024, after my flight from Agri to Istanbul with Turkish Airlines, I discovered that the wheel of my luggage was broken when I retrieved it. I immediately reported this to the Turkish Airlines baggage services at the airport. Since I had a lot of luggage and a long journey ahead, I expe...
On 02 November 2023, my suitcase was damaged and the wheel was broken while coming from London to Istanbul with Turkish Airlines flight number TK7821. I submitted my complaint to the relevant department and filed a report. I also uploaded all the documents they requested to the website they specifie...
On November 6, 2024, I flew on Turkish Airlines flight TK0557 from Abidjan to Istanbul. After landing, my luggage did not appear on the carousel. Upon inquiry, I was informed it had been left behind at Abidjan Airport. I submitted a claim, and the luggage was delivered to my home on November 7, 2024...
On June 7, 2025, after my flight with Turkish Airlines from Toronto to Istanbul Airport with my husband, I noticed that one of our suitcases had a broken wheel base, detached from where it was mounted. I filed a damage report at the airport and initiated the necessary procedures, then submitted feed...
On May 28, 2025, I traveled from Morocco to Istanbul on Turkish Airlines flight TK620 (RAK–IST). Since I needed to return to Ankara immediately, I was instructed to submit a claim through your website. I completed my application by attaching photos of the damaged baggage. Despite everything being cl...
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