On Saturday, September 27th, I checked in at the airport at 3:00 PM for my Istanbul-Kahramanmaraş flight at 5:45 PM and received my boarding pass. The gate was announced at 4:20 PM, and despite arriving at the gate at 5:23 PM, I received no assistance whatsoever, and was denied boarding. I could see the plane from the gate, but was told "the plane had taken off." However, our luggage had already been loaded onto the plane, and despite being told "you have 2 minutes," we were denied boarding. Instead, they sorted our luggage and boarded the plane approximately 10 minutes late. Despite reaching the plane right in front of us within the legal timeframe, we were subjected to false and misleading information. We contacted the support team during this process, but were told we needed to purchase new tickets to avoid wasting time, and they offered no assistance. As a result, we were forced to purchase new tickets, paying a significant difference of ₺10,500. I also paid approximately ₺2,200 for additional baggage allowance. My ticket information: SF2PEH. I've never experienced this kind of problem with Turkish Airlines before. This experience has caused me both financial and emotional distress. I request a refund of my ticket price, the amount I paid for extra baggage, and the difference I paid for the new ticket. I expect this inconvenience to be resolved as soon as possible.
On August 7th, I was denied boarding for my Turkish Airlines flight scheduled at 19:15. When I contacted customer service, they informed me that it appeared as though I had missed the flight. However, I was at the airport and was told that the gate had closed and I could not board. Meanwhile, other ...
I missed my April 22 flight from Trabzon to Istanbul and Istanbul to Toronto with Turkish Airlines. I know that I need to be at the airport two hours before the flight. I was only half an hour late and arrived at the airport around 09:30. One of my suitcases was requested to be checked three times. ...
I purchased a ticket for the Turkish Airlines 10 AM flight from Istanbul to Ankara. My ticket indicated gate number G1, and we were asked to wait there. Despite the scheduled time, the gate remained closed, and when we inquired, we were told that the gate had changed, and the flight had departed. My...
On July 10, 2024, despite checking in and arriving at the gate on time for the 23:50 Istanbul Airport - Isparta flight, we were denied boarding by Turkish Airlines due to the gate closing early. Even though I had checked in a day before the flight, had assigned seat numbers, and arrived at the airpo...
Today, I arrived at the airport one hour before my 13:30 flight from Istanbul to Samsun. I first tried to get my boarding pass from the machines, but it gave an error. The staff there mentioned that there might be an error with my name and suggested that I should get my boarding pass from the desk. ...
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