On my Turkish Airlines journey on 15 November 2025 from Berlin to Gazipaşa via Istanbul (flights TK1722 and TK2598), I received my checked baggage in a seriously damaged condition. My Pierre Cardin brand black fabric suitcase was handed back to me with the upper pull-handle mechanism and its plastic components broken, the side handle torn, a puncture in the side fabric, and the bottom plastic protection broken. I reported this situation immediately at the airport and a damage report was issued by Turkish Airlines with the reference number GZPTK19586. Afterwards, Turkish Airlines requested the purchase invoice of my suitcase, but this is impossible for me to provide because I bought it in another city and I cannot reach the shop, as it was closed indefinitely due to the earthquake. They also requested a repair invoice, but there is no authorized dealer in my city and I do not have the time or practical possibility to have the suitcase repaired just to obtain an invoice. Due to the extent of the damage, this suitcase is no longer safely usable for travel. I request that Turkish Airlines either replace my damaged suitcase with one of equivalent quality and features or provide appropriate monetary compensation corresponding to its value. I kindly ask for my complaint to be evaluated and resolved as soon as possible and to be informed about the outcome.
On March 1st, 2024, I was a passenger on Turkish Airlines flight TK2418 from Istanbul to Antalya. When I arrived at my destination, I discovered that my Pierre Cardin carry-on suitcase had been damaged and was rendered unusable. I filed a damage report and submitted a claim through the airline's ...
On September 17, 2023, I flew from Sabiha Gökçen Airport to Trabzon Airport. I received my luggage damaged and filed the necessary report. Later, I communicated with the company via email, but they made the process difficult. They requested the invoice for the luggage, which was a gift from an offic...
I flew from Sabiha Gökçen Airport to Trabzon Airport on September 17, 2023. I received my luggage damaged and filed the necessary report right away. Following that, I communicated with the airline via email, but the process became difficult. They demanded invoices for luggage given to students by an...
On January 20, 2024, we traveled from Istanbul Sabiha Gokcen Airport to Antalya on Anadolu Jet flight TK7514. After the flight, we discovered that one of our suitcases had a broken pull handle, making it unusable. Additionally, all our luggage was soaked. We reported the broken handle at the Turkish...
On September 6, 2025, at the end of my connecting Turkish Airlines flights TK2139 ESB–IST + TK1375 IST–Palermo, my baggage was delivered to me at Palermo Airport with its lock broken. I filed a report at the airport and a record was taken. I was contacted exactly 11 days after I submitted my damage ...
Comments