We flew with Turkish Airlines on July 2, 2025, from Istanbul (IST) to New York (JFK). Upon arrival, we realized that our Prego Lotus baby stroller had gone missing. It has now been 22 days, and the stroller still has not been located.
I filed a lost item claim under reference number 2025142156, and was initially told the investigation would take 21 days. I was assured that if the item wasn’t found, compensation would be issued. Since then, I’ve contacted Turkish Airlines 15–20 times by phone and submitted 5–8 feedback forms, but I’ve only received generic replies like “Please wait, we’re investigating.” No one has provided a resolution or even acknowledged the next steps for compensation.
I’ve also submitted the original invoice and proof of purchase for the lost stroller and even went ahead and purchased a new Prego Lotus stroller out of necessity. Despite multiple requests for an update on my compensation, I still haven’t received any formal decision or reimbursement.
This is deeply frustrating and unacceptable. I’m requesting full compensation for the replacement cost of the lost stroller and urge Turkish Airlines to resolve this matter without further delay.
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