I participated in the Starbucks–Yandex 15-star promotion on December 1, 2025. Even though I fulfilled all of the conditions exactly as stated in the campaign rules, three days have passed and the stars have not been added to either my Starbucks card or my account. When I checked other complaints, I...
On November 26, I saw a campaign on the Starbucks mobile app stating that if I set Yandex as my default search engine for three days, 15 stars would be added to my Starbucks account. Even though I fully met the campaign requirement, the promised 15 stars were never credited to my account. When I co...
On 22.11.2025 at around 20:30, I went to Starbucks and waited at the counter for about five minutes, yet even though the staff were right in front of me, no one acknowledged me. Only when I asked, “Are you taking orders?” did someone finally come over, but before taking my order, they kept repeating...
I used Yemeksepeti to place an order from Starbucks and have been waiting for the bill or statement ever since, but nothing has been sent. I told customer service over and over that the "View Invoice" area doesn't show any documents, but they didn't do anything to help me. Making things even worse i...
I placed an order from Starbucks through Yemeksepeti and have been waiting for the invoice/receipt ever since, but nothing has been provided. I repeatedly informed customer support that the “View Invoice” section shows no document at all, yet I wasn’t given any helpful response. What concerns me eve...
On November 3, 2025, at around 17:41, I took a trip using the Yandex Go app with the “Economy” vehicle option from Optimum Mall to Starbucks in Buca Tınaztepe. Before the trip began, the app showed an estimated fare of ₺301, but by the end of the ride, the fare had increased to ₺368, and the driver ...
On September 30, 2025, I placed order number 10554017862 through Trendyol GO from the Starbucks Bakırköy Cevizlik branch. My order included a Melon Refresha, a Caffè Latte, and a Poppy Seed Three Cheese pastry. To qualify for the Melon Refresha promotion and receive the drink for free, I spent a tot...
I received a Starbucks cup as a gift, and after about a year the outer coating started to fade and became sticky. The cup now sticks to my hand and is very uncomfortable to use. The cup was usually washed in the dishwasher, and no other cleaning products were used. I am requesting that the product b...
On Sunday, September 28, I purchased a cheese simit from the Starbucks Carousel branch in Bakırköy. When I opened it, I found a yellow-brown, solid substance of unknown origin inside. Previously, I had also bought a pastry from the same branch, and it contained a similar strange yellow-brown materia...
On September 27, 2025, between 1:00–2:00 PM, my friend and I ordered an iced latte, a cookie, and a brownie at the Starbucks branch located at Doğu Garajı in Muratpaşa, Antalya. We have been regular customers of this branch for a long time and have never experienced such an issue before. However, th...
I purchased two different thermoses from Starbucks at separate times. The first one was bought about three years ago from the Bodrum Midtown branch, and the second one about a year and a half ago online. Both products were priced above ₺1,000, with one costing around ₺1,300. After using the first t...
On September 24, 2025, after 9:50 PM, I ordered one large vanilla latte and one medium vanilla latte at the Starbucks Süreyya Plajı branch. However, I was given one small latte and one medium latte instead. When I went back to the counter to replace the small size with the large size I originally o...
Every year on my birthday, 15 stars were automatically added to my Starbucks account as a reward. However, this year, even though my birthday was on September 18, no stars were credited to my account. My registered email address is f***@gmail.com. I contacted Starbucks customer service to resolve t...
At the Mersin Mezitli Marsis Starbucks branch, the cashier’s attitude and behavior towards me were completely unacceptable. First of all, the staff member asked for my ID, which is not within their authority. Only public officials are entitled to request identification. For a cashier or security sta...
On June 24, 2025, at 22:56, I ordered two Iced Latte Macchiato Grande drinks from the Starbucks branch at Ankara Esenboğa Airport. Due to the crowd and a dispute at the counter between the cashier and another customer, the atmosphere was tense, and I made my payment without checking the amount. Late...
On June 25, 2025, I ordered a mosaic cake and a frozen Refresha from STARBUCKS via the Yemeksepeti app for ₺409.99. After paying the courier with my credit card, I was shocked to see that the only item delivered was a single Americano—a completely different product. During my first conversation with...
"My issue has been resolved, thank you."
I placed an order worth over ₺400 from Starbucks via Yemeksepeti. One of the items I always enjoy—the Berry Hibiscus—was completely off this time. It ...
At Starbucks Coffee, a rude female staff member threw away my coffee receipt at the end of the transaction, and when I asked for it afterward, she pulled out a random receipt from the trash instead. On top of that, she responded in a scolding tone as if she had done nothing wrong. I still haven’t re...
On May 26, 2025, at 17:26, I placed an order via Yemeksepeti for two “Venti White Chocolate Mocha Frappuccino” beverages from Starbucks. For a drink that should have been delivered in no more than 25 minutes, I ended up waiting for a full hour. When the products finally arrived, the whipped cream ha...
I placed a coffee order from Starbucks to my home, expecting the usual quality and service. The delivery arrived in a package labeled with my name, which made me think everything was correct. But when I opened it, the contents clearly belonged to someone else—a completely different person named “Gül...
I purchased 3 packs of coffee from Starbucks, expecting the quality I’ve come to know. Unfortunately, the grind size was completely wrong. The coffee doesn’t brew properly in my machine, and the taste is ruined every time. I tried to resolve the issue by going back to the store—not once, but twice. ...
I’m trying to update the Masterpass phone number linked to my Starbucks account registered with 0540*2903, but I keep hitting a dead end. The number currently tied to Masterpass is outdated and incorrect. I’ve searched everywhere to change it—even the Starbucks help menu claims it's possible—but now...
I ordered an Iced Latte from Starbucks, expecting the rich coffee flavor and satisfying chill I’ve enjoyed in the past. Unfortunately, what I got was a total disappointment. The drink looked and tasted like nothing but plain milk. There was barely any trace of coffee, and it lacked both the flavor a...
Hello. I’ve been having multiple frustrating issues with the Starbucks mobile app that I haven’t been able to resolve despite trying several times. First, I’m unable to load balance into my account. Every time I enter my card information, the app says “not linked to a business account”, regardless ...
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