On October 24 at 11:39 a.m., I placed an order through Yemeksepeti from BİM Market for a total of 1,711.99 TL. Only half... of my order was delivered. I was told that the remaining items would arrive in a second delivery, but despite the time that has passed, no further delivery has been made. I conta
I am the owner of Ümit Pasta Atölyesi (PRKF), located at Hamam Sokak 22/A, Bilecik. Without our consent or request, Yeme...ksepeti has created an advertising service for our business under the name “Prominent advertising revenue” and has issued an invoice to us. We did not request any promotion or adve
"Thank you for your interest."
On 02.10.2026 at 20:40, I placed a food order through Yemeksepeti from Burg...er King Antares branch. Despite the promised delivery time being clearly ex
I placed an order from Krizpi Fried Chicken via the Yemeksepeti application today at around 20:30. The estimated deliver...y time was shown in the application, but despite this, my order has still not been delivered as of 22:14 and the delivery time has already been postponed at least twice. I cannot r
On 02.10.2026 I placed an order from CarrefourSA via Yemeksepeti at 15:20, and in the application it was clearly stated ...that the order would be delivered within 45 minutes, no later than 16:10. Despite this, my order had still not been delivered by 17:00, and at the time of writing this complaint it
I was using the Yemeksepeti application today when I noticed a clearly misleading campaign on the campaign screen. For t...he same restaurant and the same products, two different listings appeared at the same time: in the one that was supposedly under “campaign”, the prices were increased, while in the
Today at around 15:52 I placed an order from Popeyes via the Yemeksepeti application. The total amount of the order was ...approximately ₺853. Although the application showed that my order was on the way, the food never arrived. I waited about 1 hour and 20 minutes and then contacted Yemeksepeti custom
Today at around 16:00 I placed an order from Hot Döner via Yemeksepeti, with the order number #kgcr-2639-qy38 and a tota...l amount of ₺936,00. Later on I saw that my order was cancelled. When I contacted the restaurant, they told me that the courier did not like the address and cancelled the order on
I placed an online order from Mevlana Pide & Lahmacun at Adnan Kahveci Sk. 41A on 14 August at around 03:40. On the info...rmation screen of the platform, the restaurant is shown as open until 04:30, so I placed my order accordingly. However, my order with number #wg07-2633-w8s0 was cancelled and I rec
I have been facing a serious problem with many refund requests on Yemeksepeti that have still not been paid, despite cle...ar confirmation from customer service that they would be processed. Over the last about two months, and then again around one and a half months ago, I had multiple orders for which
On 2 August, I placed a McDonald’s order via Yemeksepeti from the İstanbul Gürsel McDonald’s branch, which included a Bi...g Mac menu. Although the delivery was made, my Big Mac hamburger was missing from the order and I both remained hungry and did not receive the product I paid for. At around 15:13 o
On 23 July, I placed an order from Burger King Denizli Delikli Çınar branch via Yemeksepeti and paid 611 TL. However, in...stead of the meals we ordered, only ice cream was delivered in the package. Because of this mistake, we were left hungry and could not eat what we ordered. After realizing that the
I have written to Yemeksepeti multiple times and have called repeatedly since June 15, but they keep delaying me and ref...use to connect me with the menu team. Even worse, despite all the tickets opened, the menu team has not contacted me for 20 days. I have explained the problem over and over, and I
On 19 June 2026 at around 23:04, I encountered the Yeclub service via the Yemeksepeti application. The service was displ...ayed on the screen as a free subscription, so I proceeded to sign up. Despite the fact that the screen clearly showed it as free at every step, after entering my card details I not
On 01.06.2026 at approximately 17:35, after my Yemeksepeti Market delivery for my Watsons order was completed to my addr...ess in İstanbul Göztepe, the courier called me by phone and used severe profanity toward both me and my mother and also made threats during this call. This behavior is absolutely u
I operate as a Yemeksepeti Corporate restaurant member under the name “zuz6” in Çanakkale Merkez. In the last month, I h...ave repeatedly suffered financial losses because corporate orders I delivered were cancelled based solely on the customer’s request, without any information being given to me as th
I registered as a new user on Yemeksepeti and, according to the campaign, it was stated that new users would receive a ₺...300 discount coupon for their first order. Today I tried to benefit from this coupon but I could not use it in any way. When I tried to add the ₺300 coupon to the “My Coupons” sect
On 11 May 2026 at 23:34, I placed an order through Yemeksepeti from Burger King Osmanlı Bul. No:11 Aeropark İş Merkezi K...urtköy (Yenişehir Mah.). In my order, there were 4 King Sundae and 2 King Sundae Chocolate products. Although I specifically selected the King Sundae size, the ice creams I receiv
I am a restaurant operator on the Yemeksepeti platform with the restaurant code TPDA. In my area, there are almost no co...uriers available, while in the Çarşı area just 4 km away, couriers are actively and heavily assigned. In the region where my restaurant is located, despite there being many large r
Today at around 13:35 I experienced a very disturbing incident with a courier delivering my order placed via Yemeksepeti... to my address in Ümraniye, Istanbul. Since the building I live in is new, the outer and inner door numbers have not yet been mounted, but the courier still managed to find the bui
On January 1, 2025, at 1:11 AM, I placed a cash-on-delivery waffle order through Yemeksepeti from a restaurant called Ta...tlişko Waffle & Tatlı. In the app, the restaurant appeared open and available for ordering. However, after waiting for more than an hour, I received a message from Yemeksepeti stat
On April 25, 2026, at around 2:00 PM, I placed an order through Yemeksepeti from Komagene using online payment. My order... number is nb36-2617-5xbi. My order appeared as “on the way” in the app for approximately 3–4 hours, and was later marked as “delivered” in the system. However, the order was never
I placed an order for a kebab wrap through Yemeksepeti from a restaurant called Urfa Balıklı Göl Urfa ve Kebap. I placed... the order at 6:41 PM today, and even though it still shows as “to be delivered” in the app, as of 8:20 PM neither the order has arrived nor have I received any update or notificat
On April 10, 2026, at 01:44 AM, I placed an online order through Yemeksepeti from a döner restaurant in Çekmeköy, Istanb...ul, with order number #fq96-2615-g91w, totaling $14. I paid for the order online. At the time of ordering, the estimated delivery time was shown as 02:15–02:25 AM. Although the re
