I placed an order for Hayat brand bottled water through the Yemeksepeti application, but although the order was never delivered, it appears as “delivered” in the app. There was no product left at my door, yet the payment has already been charged to my credit card. As a result, I have neither receive...
"Thanks"
On March 7 at 6:54 PM, I placed an order from the restaurant Cajun Corner through Yemeksepeti, with the order number #ilzq-2610-octf. Even though the...
On 28.02.2026, I placed an order via Yemeksepeti from Dois Döner for iftar, choosing the 18:45–19:00 delivery time slot. However, my order was delivered to my address in İzmir Buca at 16:50, more than 2 hours before iftar. I order specifically so that I can sit at the iftar table with fresh döner, y...
I placed an order via Yemeksepeti from Beyoğlu Profiterol yesterday at around 17:41 and a wrong order was delivered to me. For this order, I paid a total of ₺527. After realizing that the order was wrong, I contacted support and also shared photos as evidence. However, during the call I was treated ...
I would like to share the issue I experienced with an order I placed through Yemeksepeti in Kartal, Istanbul at 12:50 AM. Although the app showed an estimated delivery time of 60 minutes, it is now 2:07 AM as I write this complaint, and my order has still not been delivered. There is no option in t...
On the evening of February 18, between 9:00 PM and 10:00 PM, I placed order number n603-2608-vg1r from Tavuk Dünyası through the Yemeksepeti app. Even after waiting one full hour, the order was neither delivered nor was I given any update. The app continuously showed the status as “preparing.” Duri...
On February 14, 2026, at 3:08 PM, I placed a water delivery order through the Yemeksepeti app from Saka Su Afyon Dealer using online payment. My order number is #d5o5-0on0. Even after two hours, the order was neither delivered nor was there any cancellation option available in the app. The order st...
I am a Yemeksepeti merchant operating under the name Teona Tatlı Evi, and I am submitting this complaint due to the unfair and arbitrary suspension and deletion of our business page, which has caused serious financial harm to our small business. In the past, our page was suspended multiple times and...
Today, I placed an order via the Yemeksepeti application from Köfteci Yusuf on Mimar Sinan Street. In my order, there were 800 grams of chicken wings, a hamburger, cola and sauce. After placing the order, I was called from the number 0535 254 93**, which was stated to belong to an employee, and I wa...
On January 29, 2026, I placed an order from McDonald’s through the Yemeksepeti website with order number #ur1e-vdkn. However, my order was sent to a previously saved address instead of the address I intended to use. When I tried to change the address, the system did not allow any modifications. Aft...
On January 17, 2026, an order I placed through Yemeksepeti was canceled by the restaurant. Instead of refunding the $12 charge back to my credit card, the amount was transferred to my Yemeksepeti wallet without my consent. I did not question this at the time and later placed another order worth appr...
On January 16, 2026, at 3:21 PM, my order placed through Yemeksepeti, order number #X6c0-2603-r5GB, was canceled with a message stating that it was “c...
On the night of January 11, around 11:30 PM, I placed an order through the Yemeksepeti app for delivery to my address in Altıntaş Neighborhood, Antalya Aksu from Köfteci Yusuf, paying about $8 USD by card. The order was accepted by the restaurant in the Yemeksepeti app and then showed as “assigned t...
I applied to open a seller account for my restaurant on Yemeksepeti Yemeğin Yolda approximately three months ago, but my account is still not active, and I have not received any response. My restaurant is located in İzmir, and my application code is B0A5. During this three‑month period, I sent email...
"Thank you"
On December 27, 2025, at 5:38 PM, I placed an order through Yemeksepeti from Kasap Burger, including a burger, fries, and a cola, and I completed the ...
On December 14, 2025, at around 5:00 PM, I experienced a serious issue with an order I placed through Yemeksepeti in Yenimahalle, Ankara. While I was able to reach the restaurant that prepared the order, I was completely unable to contact the delivery side or any Yemeksepeti representatives, and the...
I am an expat living in Türkiye, and I placed an order from Yemeksepeti Market on 13 December at around 11:44, with the order number #tfw-phzp. When the delivery arrived, more than five items that I had paid for were missing from the order, with a total value of 1,118 TL. After noticing the missing ...
On December 10, 2025, at around 10:00 p.m., we placed an order through Yemeksepeti Market Bornova for approximately $10. In the app, our order appeared as “on the way” and “out for delivery,” so we waited at home for a long time. However, hours passed and the order never arrived, nor were we given a...
"The company sent an apology message for not making the delivery, stating that they coordinated with the company and that a refund would be issued. Although the refund has not been made yet, it is now clear that they will process it. I thank them for resolving the issue, even if it was late."
On 28.11.2025 at around 18:00, I placed an order via Yemek Sepeti from Fırından Burger Bakırköy with the order code tatf-hi69. My order consisted of a...
I placed a sandwich order from a restaurant called Duble Büfe through Yemeksepeti. While creating the order, the system showed a delivery time of 10:15–10:20, and I confirmed the order based on that information. However, after I completed the payment, the delivery time was changed to 10:35–10:45, wh...
"My grievance was resolved with a refund. Frankly, I have been using Yemeksepeti since 2019 and haven't really considered other food delivery apps much. Experiencing such an unpleasant situation really upset me, and I am quite certain that I will not be ordering from the Burger King store for a long time. I thank Yemeksepeti for resolving my issue."
I ordered a menu worth ₺700 on Thursday around 19:50 and paid with my credit card, thinking everything was set. Right after paying, a Yemeksepeti Wallet pop-up appeared and somehow charged my old default bank card without my permission. Then the Burger King courier delivered the order to the wrong a...
I placed an order from Starbucks through Yemeksepeti and have been waiting for the invoice/receipt ever since, but nothing has been provided. I repeatedly informed customer support that the “View Invoice” section shows no document at all, yet I wasn’t given any helpful response. What concerns me eve...
My order on Yemeksepeti was never delivered. Despite informing the support team, it was still marked as “delivered” in the system and my refund was denied. I paid for a service I did not receive and was left completely dissatisfied. This situation is unacceptable. Order number: e9yy-fqox I request a...
