I have been facing a serious problem with many refund requests on Yemeksepeti that have still not been paid, despite cle...ar confirmation from customer service that they would be processed. Over the last about two months, and then again around one and a half months ago, I had multiple orders for which
On 2 August, I placed a McDonald’s order via Yemeksepeti from the İstanbul Gürsel McDonald’s branch, which included a Bi...g Mac menu. Although the delivery was made, my Big Mac hamburger was missing from the order and I both remained hungry and did not receive the product I paid for. At around 15:13 o
On 23 July, I placed an order from Burger King Denizli Delikli Çınar branch via Yemeksepeti and paid 611 TL. However, in...stead of the meals we ordered, only ice cream was delivered in the package. Because of this mistake, we were left hungry and could not eat what we ordered. After realizing that the
I have written to Yemeksepeti multiple times and have called repeatedly since June 15, but they keep delaying me and ref...use to connect me with the menu team. Even worse, despite all the tickets opened, the menu team has not contacted me for 20 days. I have explained the problem over and over, and I
On 19 June 2026 at around 23:04, I encountered the Yeclub service via the Yemeksepeti application. The service was displ...ayed on the screen as a free subscription, so I proceeded to sign up. Despite the fact that the screen clearly showed it as free at every step, after entering my card details I not
On 01.06.2026 at approximately 17:35, after my Yemeksepeti Market delivery for my Watsons order was completed to my addr...ess in İstanbul Göztepe, the courier called me by phone and used severe profanity toward both me and my mother and also made threats during this call. This behavior is absolutely u
I operate as a Yemeksepeti Corporate restaurant member under the name “zuz6” in Çanakkale Merkez. In the last month, I h...ave repeatedly suffered financial losses because corporate orders I delivered were cancelled based solely on the customer’s request, without any information being given to me as th
I registered as a new user on Yemeksepeti and, according to the campaign, it was stated that new users would receive a ₺...300 discount coupon for their first order. Today I tried to benefit from this coupon but I could not use it in any way. When I tried to add the ₺300 coupon to the “My Coupons” sect
On 11 May 2026 at 23:34, I placed an order through Yemeksepeti from Burger King Osmanlı Bul. No:11 Aeropark İş Merkezi K...urtköy (Yenişehir Mah.). In my order, there were 4 King Sundae and 2 King Sundae Chocolate products. Although I specifically selected the King Sundae size, the ice creams I receiv
I am a restaurant operator on the Yemeksepeti platform with the restaurant code TPDA. In my area, there are almost no co...uriers available, while in the Çarşı area just 4 km away, couriers are actively and heavily assigned. In the region where my restaurant is located, despite there being many large r
Today at around 13:35 I experienced a very disturbing incident with a courier delivering my order placed via Yemeksepeti... to my address in Ümraniye, Istanbul. Since the building I live in is new, the outer and inner door numbers have not yet been mounted, but the courier still managed to find the bui
On January 1, 2025, at 1:11 AM, I placed a cash-on-delivery waffle order through Yemeksepeti from a restaurant called Ta...tlişko Waffle & Tatlı. In the app, the restaurant appeared open and available for ordering. However, after waiting for more than an hour, I received a message from Yemeksepeti stat
On April 25, 2026, at around 2:00 PM, I placed an order through Yemeksepeti from Komagene using online payment. My order... number is nb36-2617-5xbi. My order appeared as “on the way” in the app for approximately 3–4 hours, and was later marked as “delivered” in the system. However, the order was never
I placed an order for a kebab wrap through Yemeksepeti from a restaurant called Urfa Balıklı Göl Urfa ve Kebap. I placed... the order at 6:41 PM today, and even though it still shows as “to be delivered” in the app, as of 8:20 PM neither the order has arrived nor have I received any update or notificat
On April 10, 2026, at 01:44 AM, I placed an online order through Yemeksepeti from a döner restaurant in Çekmeköy, Istanb...ul, with order number #fq96-2615-g91w, totaling $14. I paid for the order online. At the time of ordering, the estimated delivery time was shown as 02:15–02:25 AM. Although the re
On February 23, 2026, I placed an order through Yemeksepeti from Pasta Patisserie for one Malaga cake and 500 grams of c...old baklava. However, the refund for this order, totaling approximately $30, has not been processed for about 45 days. Despite repeatedly trying to contact both Yemeksepeti custom
I placed an order for Hayat brand bottled water through the Yemeksepeti application, but although the order was never de...livered, it appears as “delivered” in the app. There was no product left at my door, yet the payment has already been charged to my credit card. As a result, I have neither receive
"Thanks"
On March 7 at 6:54 PM, I placed an order from the restaurant Cajun Corner t...hrough Yemeksepeti, with the order number #ilzq-2610-octf. Even though the
On 28.02.2026, I placed an order via Yemeksepeti from Dois Döner for iftar, choosing the 18:45–19:00 delivery time slot.... However, my order was delivered to my address in İzmir Buca at 16:50, more than 2 hours before iftar. I order specifically so that I can sit at the iftar table with fresh döner, y
I placed an order via Yemeksepeti from Beyoğlu Profiterol yesterday at around 17:41 and a wrong order was delivered to m...e. For this order, I paid a total of ₺527. After realizing that the order was wrong, I contacted support and also shared photos as evidence. However, during the call I was treated
I would like to share the issue I experienced with an order I placed through Yemeksepeti in Kartal, Istanbul at 12:50 AM.... Although the app showed an estimated delivery time of 60 minutes, it is now 2:07 AM as I write this complaint, and my order has still not been delivered. There is no option in t
On the evening of February 18, between 9:00 PM and 10:00 PM, I placed order number n603-2608-vg1r from Tavuk Dünyası thr...ough the Yemeksepeti app. Even after waiting one full hour, the order was neither delivered nor was I given any update. The app continuously showed the status as “preparing.” Duri
On February 14, 2026, at 3:08 PM, I placed a water delivery order through the Yemeksepeti app from Saka Su Afyon Dealer ...using online payment. My order number is #d5o5-0on0. Even after two hours, the order was neither delivered nor was there any cancellation option available in the app. The order st
I am a Yemeksepeti merchant operating under the name Teona Tatlı Evi, and I am submitting this complaint due to the unfa...ir and arbitrary suspension and deletion of our business page, which has caused serious financial harm to our small business. In the past, our page was suspended multiple times and
