A week ago, I purchased a mascara from the Mac Cosmetics store located in Galleria, Tbilisi. When I opened the product for the first time, I realized that the mascara was completely dry. I informed the store staff about the issue, and they acknowledged the problem and replaced the mascara without he...
On September 28, 2025, I visited the Mac Cosmetics store at Kapasite Mall to purchase a foundation from the Studio Radiance series. Since I couldn’t remember my exact shade number, I asked the staff to check my previous purchase records. I specifically mentioned that I was very happy with my previou...
Three days ago, I purchased a foundation worth around ₺1,500 from a Mac Cosmetics store. During the purchase, the store associate barely assisted me — they were in a hurry and ended up giving me the wrong shade that doesn’t match my skin tone. I went to the Kentpark store to request an exchange, but...
On September 25, 2025, I purchased a “Mac Kajal Eye Pencil” from the MAC store at Kentpark Mall in Ankara. Because the store was crowded due to its opening event, I quickly made my purchase and left. When I got home, I was shocked to discover that the eye pencil was completely empty. I’m attaching m...
On September 25, 2025, a $70 purchase was made under the name of Mac Cosmetics using my VakıfBank credit card — completely without my knowledge. I have no information about what product was bought or on which platform this transaction took place. I immediately contacted my bank, had my card canceled...
About two weeks ago, I purchased a Veluxe Brow Liner eyebrow pencil from the MAC store at Sembol Mall in İzmit. Today, when I tried to open it for the first time, the tip appeared slightly worn, and as soon as I tested it on my hand, the tip immediately broke off. I haven’t been able to use the prod...
On Thursday, September 19, I made a purchase worth ₺3,078 on MAC’s official website. However, due to a system error, my order was never created — even though the payment was successfully charged to my card. When I contacted customer service, they said they had opened a refund request and that the am...
MAC gift products arrived, but I did not use them; I only wanted to exchange some items for a different color. Everything is still sealed in its original packaging, even in the gift box. I took the products to the store, but they refused to exchange them. When I called the company, they said there w...
On September 17, 2025, at 18:21, I made a purchase at the Mac Cosmetics store in Istanbul Zorlu Center and experienced an extremely disappointing customer service issue. I bought two products, including the Mac Studio Fix Every Wear NW22. While testing in-store, the sales associate applied a lighter...
I recently purchased a Mac powder from one of their stores, and to my frustration, the product was already broken. On my very first use, the powder completely shattered in my hands, making it unusable. When I went back to the store, the staff told me I needed to contact customer service. However, w...
In July 2025, I purchased a Mac Studio Face and Body Foundation C1 120 ml (773602344802) through Hepsiburada, with Mac Cosmetics listed as the official seller. I paid 1,922 TL for this product. The very first time I applied it, I experienced a serious skin reaction: inflamed eczema broke out on my ...
Two days ago, I received my order from Mac Cosmetics’ official online store. The product was a highlighter (Order No: 6873909862). To my shock and disappointment, when I opened the packaging, I found a strand of hair inside the product. This is not only unacceptable from a hygiene perspective but a...
About a month ago, I purchased a mascara from the MAC store in Ankara Panora. Due to my busy work schedule, I was not able to use it right away. When I finally opened it at home, I noticed that the cap was broken. Since I did not carefully check the product at the store during purchase, I only reali...
I was entitled to receive a birthday gift from MAC Cosmetics, but despite repeated promises via email and phone calls, the gift was never sent to me. Although customer service initially claimed they would ship it, nothing was delivered. Instead, I was left with automated responses and felt pressured...
I placed an order on MAC Cosmetics’ official website for four products, paying a total of ₺2,396. Among these items, I initiated a return for a lipstick worth ₺599 because I had mistakenly purchased the wrong shade. The product was never removed from its packaging—I did not even open the box lid—and...
At the MAC Cosmetics store, while the staff showed colors and assisted every other customer one by one, neither my sister nor I received any attention. On the contrary, we were met with unfriendly looks and poor treatment. We believe this happened because we wear headscarves, as we were the only one...
I have made two separate purchases from Mac Cosmetics using iyzico as the payment method. During my first purchase, after waiting for three weeks for my products to arrive, I was informed that due to a system error, the order could not be fulfilled, and my payment was refunded. However, the refund w...
I purchased the Mac Prep + Prime Fix Matte setting spray, expecting a flawless finish as I had experienced with previous Mac products. However, after applying this product, I consistently noticed white, patchy marks appearing on my face post-makeup application. This is a recurring issue with this sp...
I purchased the Studio Radiance concealer from Mac Cosmetics, trusting its promise to be suitable for dry under-eye areas and enriched with nourishing ingredients. Despite properly moisturizing my under-eyes before application, the product failed to deliver on its claims. When applied, the conceale...
I recently purchased a Mac mascara, expecting a high-quality product from such a globally recognized brand. However, as soon as I applied the mascara, I began experiencing severe sensitivity and allergic reactions in my eyes. My eyes started burning intensely and tearing uncontrollably, making it im...
I recently purchased several lip and brow pencils from Mac Cosmetics, expecting the premium quality that the brand promises. However, when I tried to sharpen the lip pencils after the tips wore down, each one broke repeatedly. No matter how carefully I sharpened them, the tips kept snapping off. I t...
I’m a Devoted member of MAC Cosmetics, and I’m once again dealing with the same issue I had last year—my birthday gift hasn’t been added to my account. It’s incredibly frustrating that a brand as big as MAC still hasn’t fixed such a basic loyalty program problem. I’ve sent emails asking for support...
I purchased the MAC "Thanks, Oya" lipstick during a special campaign from an official MAC seller. After placing the order, I waited for shipment updates, but there was no movement on the tracking information. Concerned, I submitted a support request to inquire about the status. Eventually, I was in...
I purchased a MAC brow pencil from the Akasya AVM branch on February 9. It was a twist-up pencil, and I only used it once or twice a week—nothing excessive. Yet, to my surprise, the product ran out completely in under three months. I didn’t drop it, overuse it, or misuse it in any way. Given the pr...
