"Thank you"
On 02.01.2026, I requested physical delivery of 20,000 grams of silver from my account numbered 6193**1-109 at Kuveyt Türk Balıkesir branch. During th...
I am a Kuveyt Türk customer and I am currently in Egypt on vacation. I have been experiencing a device verification problem with the mobile banking application for the last two days. I could not log in to the app anymore, and since it was not working properly, I deleted and reinstalled it on the sam...
I recently reinstalled Kuveyt Türk application. After reinstalling it, the system asked me to verify my device by calling a call center number. However, I am currently abroad in Georgia and cannot call this number because I do not have sufficient balance on my line. To top up my balance, I need to l...
While taking out an auto loan through the Kuveyt Türk Bank Sivas branch, I was effectively required to enroll in a private pension system (BES) gold fund offered by Katılım Emeklilik ve Hayat A.Ş., a Kuveyt Türk subsidiary, in order to receive a “favorable loan interest rate.” As a result, I was for...
I am a Kuveyt Türk Miles&Smiles Kuveyt Türk Platinum credit card holder. After reviewing my recent transactions, I discovered serious errors in how miles were credited to my account. On January 25, 2026, I made an e-commerce purchase of approximately $667, for which 1,000 miles were credited to my a...
I have been experiencing an unresolved issue with the statement closing date of my Kuveyt Türk credit card since the beginning of the year. When I wanted to change my statement closing date, I contacted customer service and was told that I could only make another change one year after the last time ...
On November 17, I deposited cash into my Kuveyt Türk account using the PTT ATM located in Antalya Muratpaşa Güzeloba. During the transaction, the ATM swallowed my cash and then went out of service. I later received an SMS from the bank confirming that a transaction had taken place. When I contacted...
On Thursday, 8 January 2026, I visited the Kuveyt Türk Başakşehir 2nd Stage branch in Istanbul to withdraw money with a pre-given instruction and took a queue number. Despite this, while I was waiting there, I witnessed that two or three foreign nationals who arrived after me were served before me. ...
I participated in Kuveyt Türk’s Campus “Goal of the Month” campaign. According to the campaign rules, when I completed four monthly campaign tasks, I was supposed to become the “Campus Member of the Month” and receive a discount or reward. As part of these goals, the final task required me to make ...
I’ve been a Kuveyt Türk customer for nearly three years and actively use both my personal account and my sole proprietorship (business) account. My accounts are linked to the Kartal Cevizli Branch. As of today, without any prior notice, both my personal and business accounts have been blocked from a...
I am a Kuveyt Türk card user, and since I started using this card, the gold points I earned from my spending have not been reflected in my account in grams. Although a balance in TL has accumulated as gold points, these amounts are still not converted and transferred into my gold account as grams. I...
On October 17, as part of Kuveyt Türk’s referral code campaign, I invited my relative H** Ş*** using the code tn979154. The person I referred completed all the campaign requirements without missing any steps, became a member, transferred money to their account, and made a ₺500 purchase. However, des...
On October 22, 2024, at 16:52, I placed an order through Kuveyt Türk Mobile for transactions in the KZL and KUT investment funds. Although the funds were showing a profit at the time I placed the order, the transaction was completed at a loss. As a result, I suffered a loss of approximately ₺18,000....
As part of Kuveyt Türk’s Campus program, I invited three friends through the app and fulfilled all the requirements completely. However, since Friday, September 19, the ₺3000 reward I earned from the campaign has not been deposited into my account. On September 28, 2025, I created request number 217...
On the morning of September 24, 2025, my corporate bank account, opened in my company's name, was closed to "mobile and branchless banking" channels without any justification. I was told I could open it by going to the branch. So, I went to my Osmanbey branch. However, the staff on the SME floor dis...
I want to update the phone number registered with my Kuveyt Türk account to a different registered number. I had opened my account using my old phone number, but I no longer have access to that number. I tried reaching customer service, but I couldn’t get a clear response on how to proceed or they t...
On 04/08/2025, I became a Kuveyt Türk customer for the first time by opening an account at the Malatya Beydağı branch and was given a Sağlam Card. While receiving the card, I was specifically told that, as a new customer, I could split any payment made with this card into up to 5 installments. On 18...
I participated in the “Campus Invite and Earn” campaign via the Kuveyt Türk Mobile app. On the morning of August 1, I invited a friend using my referral code (VB138664), and we fulfilled all the requirements of the campaign without any issues. My friend successfully opened an account, and all steps ...
I want to send an invitation link for the Kuveyt Türk "Refer and Earn" campaign, but it says that my customer role is not eligible. I would like to know what type of customer I need to be to participate. I haven’t been able to get any information from anywhere. My invitation code is going to waste, ...
The 9-month no-interest installment campaign promoted on Hepsiburada for Kuveyt Türk Bank cardholders is completely misleading. No matter which category I choose—PC components, air conditioners, home appliances, and more—the advertised campaign does not work, even when the product clearly meets all ...
"I spoke with 10 different customer representatives about my issue within a week. Each of them offered me postponement instead of a solution. However, the representative I spoke to on Friday, 04.07.2025 at 12:25 (if I remember correctly, her name was Ms. Emine) listened to me so attentively and advanced the process that after my conversation with her, I received a message from the system stating that the problem had been resolved. I thank her. I also recommend that your company form a team consisting of similarly attentive and customer-oriented staff."
They made me a member with the promise that if I switched to the Kuveyt Türk Troy card, my spending up to ₺50,000 would be paid in 5 interest-free ins...
I want to update the phone number registered with my Kuveyt Türk account. I had opened my account using my old phone number, but I no longer have access to that number. I tried reaching customer service, but I couldn’t get a clear response on how to proceed. This issue is preventing me from accessin...
I opened a term deposit account at a bank called Kuveyt Türk, selecting a 1-month maturity, but they secretly changed it to a 1-year term, preventing me from accessing my own money. I was clearly misled—what I intentionally set for 1 month was locked for an entire year. Now they’re telling me I have...
