I am writing to report a serious issue regarding my Kuveyt Türk account and mobile banking access. For approximately fo...ur months, whenever I attempt to use Kuveyt Türk Mobile Banking, I receive the message: “Your account has been closed to all branchless banking transactions.” Because of this restr
On May 22, 2026, before noon, I went to the Polatlı Kuveyt Türk branch to deposit ₺84,000 into my own account at the tel...ler. After asking for my ID, the teller said that my account was at my own branch in Demirtepe, and therefore they would email the Demirtepe branch, and only deposit the money if t
Kuveyt Türk Bank acts with total disregard for its own statement data and the legal grace period it has granted to its c...ustomer. On 16 April 2026, an unjust deduction of ₺418.92 was made from my account under the label “Equivalent of Uncollected Miles”. Despite my formal objection stating that I hav
On the night of March 29, at around 11:40 PM, I attempted to deposit cash into a Kuveyt Türk ATM located in Sultangazi. ...The amount I deposited was approximately between $1,200 and $1,400. The ATM accepted the money, but the amount was not credited to my account. Instead, a message appeared on the s
"Thank you"
On 02.01.2026, I requested physical delivery of 20,000 grams of silver from... my account numbered 6193**1-109 at Kuveyt Türk Balıkesir branch. During th
I am a Kuveyt Türk customer and I am currently in Egypt on vacation. I have been experiencing a device verification prob...lem with the mobile banking application for the last two days. I could not log in to the app anymore, and since it was not working properly, I deleted and reinstalled it on the sam
I recently reinstalled Kuveyt Türk application. After reinstalling it, the system asked me to verify my device by callin...g a call center number. However, I am currently abroad in Georgia and cannot call this number because I do not have sufficient balance on my line. To top up my balance, I need to l
While taking out an auto loan through the Kuveyt Türk Bank Sivas branch, I was effectively required to enroll in a priva...te pension system (BES) gold fund offered by Katılım Emeklilik ve Hayat A.Ş., a Kuveyt Türk subsidiary, in order to receive a “favorable loan interest rate.” As a result, I was for
I am a Kuveyt Türk Miles&Smiles Kuveyt Türk Platinum credit card holder. After reviewing my recent transactions, I disco...vered serious errors in how miles were credited to my account. On January 25, 2026, I made an e-commerce purchase of approximately $667, for which 1,000 miles were credited to my a
I have been experiencing an unresolved issue with the statement closing date of my Kuveyt Türk credit card since the beg...inning of the year. When I wanted to change my statement closing date, I contacted customer service and was told that I could only make another change one year after the last time
On November 17, I deposited cash into my Kuveyt Türk account using the PTT ATM located in Antalya Muratpaşa Güzeloba. Du...ring the transaction, the ATM swallowed my cash and then went out of service. I later received an SMS from the bank confirming that a transaction had taken place. When I contacted
On Thursday, 8 January 2026, I visited the Kuveyt Türk Başakşehir 2nd Stage branch in Istanbul to withdraw money with a ...pre-given instruction and took a queue number. Despite this, while I was waiting there, I witnessed that two or three foreign nationals who arrived after me were served before me.
I participated in Kuveyt Türk’s Campus “Goal of the Month” campaign. According to the campaign rules, when I completed f...our monthly campaign tasks, I was supposed to become the “Campus Member of the Month” and receive a discount or reward. As part of these goals, the final task required me to make
I’ve been a Kuveyt Türk customer for nearly three years and actively use both my personal account and my sole proprietor...ship (business) account. My accounts are linked to the Kartal Cevizli Branch. As of today, without any prior notice, both my personal and business accounts have been blocked from a
I am a Kuveyt Türk card user, and since I started using this card, the gold points I earned from my spending have not be...en reflected in my account in grams. Although a balance in TL has accumulated as gold points, these amounts are still not converted and transferred into my gold account as grams. I
On October 17, as part of Kuveyt Türk’s referral code campaign, I invited my relative H** Ş*** using the code tn979154. ...The person I referred completed all the campaign requirements without missing any steps, became a member, transferred money to their account, and made a ₺500 purchase. However, des
On October 22, 2024, at 16:52, I placed an order through Kuveyt Türk Mobile for transactions in the KZL and KUT investme...nt funds. Although the funds were showing a profit at the time I placed the order, the transaction was completed at a loss. As a result, I suffered a loss of approximately ₺18,000.
As part of Kuveyt Türk’s Campus program, I invited three friends through the app and fulfilled all the requirements comp...letely. However, since Friday, September 19, the ₺3000 reward I earned from the campaign has not been deposited into my account. On September 28, 2025, I created request number 217
On the morning of September 24, 2025, my corporate bank account, opened in my company's name, was closed to "mobile and ...branchless banking" channels without any justification. I was told I could open it by going to the branch. So, I went to my Osmanbey branch. However, the staff on the SME floor dis
I want to update the phone number registered with my Kuveyt Türk account to a different registered number. I had opened ...my account using my old phone number, but I no longer have access to that number. I tried reaching customer service, but I couldn’t get a clear response on how to proceed or they t
On 04/08/2025, I became a Kuveyt Türk customer for the first time by opening an account at the Malatya Beydağı branch an...d was given a Sağlam Card. While receiving the card, I was specifically told that, as a new customer, I could split any payment made with this card into up to 5 installments. On 18
I participated in the “Campus Invite and Earn” campaign via the Kuveyt Türk Mobile app. On the morning of August 1, I in...vited a friend using my referral code (VB138664), and we fulfilled all the requirements of the campaign without any issues. My friend successfully opened an account, and all steps
