On November 17, I deposited cash into my Kuveyt Türk account using the PTT ATM located in Antalya Muratpaşa Güzeloba. During the transaction, the ATM swallowed my cash and then went out of service. I later received an SMS from the bank confirming that a transaction had taken place. When I contacted...
On Thursday, 8 January 2026, I visited the Kuveyt Türk Başakşehir 2nd Stage branch in Istanbul to withdraw money with a pre-given instruction and took a queue number. Despite this, while I was waiting there, I witnessed that two or three foreign nationals who arrived after me were served before me. ...
I participated in Kuveyt Türk’s Campus “Goal of the Month” campaign. According to the campaign rules, when I completed four monthly campaign tasks, I was supposed to become the “Campus Member of the Month” and receive a discount or reward. As part of these goals, the final task required me to make ...
I’ve been a Kuveyt Türk customer for nearly three years and actively use both my personal account and my sole proprietorship (business) account. My accounts are linked to the Kartal Cevizli Branch. As of today, without any prior notice, both my personal and business accounts have been blocked from a...
I am a Kuveyt Türk card user, and since I started using this card, the gold points I earned from my spending have not been reflected in my account in grams. Although a balance in TL has accumulated as gold points, these amounts are still not converted and transferred into my gold account as grams. I...
On October 17, as part of Kuveyt Türk’s referral code campaign, I invited my relative H** Ş*** using the code tn979154. The person I referred completed all the campaign requirements without missing any steps, became a member, transferred money to their account, and made a ₺500 purchase. However, des...
On October 22, 2024, at 16:52, I placed an order through Kuveyt Türk Mobile for transactions in the KZL and KUT investment funds. Although the funds were showing a profit at the time I placed the order, the transaction was completed at a loss. As a result, I suffered a loss of approximately ₺18,000....
As part of Kuveyt Türk’s Campus program, I invited three friends through the app and fulfilled all the requirements completely. However, since Friday, September 19, the ₺3000 reward I earned from the campaign has not been deposited into my account. On September 28, 2025, I created request number 217...
On the morning of September 24, 2025, my corporate bank account, opened in my company's name, was closed to "mobile and branchless banking" channels without any justification. I was told I could open it by going to the branch. So, I went to my Osmanbey branch. However, the staff on the SME floor dis...
I want to update the phone number registered with my Kuveyt Türk account to a different registered number. I had opened my account using my old phone number, but I no longer have access to that number. I tried reaching customer service, but I couldn’t get a clear response on how to proceed or they t...
On 04/08/2025, I became a Kuveyt Türk customer for the first time by opening an account at the Malatya Beydağı branch and was given a Sağlam Card. While receiving the card, I was specifically told that, as a new customer, I could split any payment made with this card into up to 5 installments. On 18...
I participated in the “Campus Invite and Earn” campaign via the Kuveyt Türk Mobile app. On the morning of August 1, I invited a friend using my referral code (VB138664), and we fulfilled all the requirements of the campaign without any issues. My friend successfully opened an account, and all steps ...
I want to send an invitation link for the Kuveyt Türk "Refer and Earn" campaign, but it says that my customer role is not eligible. I would like to know what type of customer I need to be to participate. I haven’t been able to get any information from anywhere. My invitation code is going to waste, ...
The 9-month no-interest installment campaign promoted on Hepsiburada for Kuveyt Türk Bank cardholders is completely misleading. No matter which category I choose—PC components, air conditioners, home appliances, and more—the advertised campaign does not work, even when the product clearly meets all ...
"I spoke with 10 different customer representatives about my issue within a week. Each of them offered me postponement instead of a solution. However, the representative I spoke to on Friday, 04.07.2025 at 12:25 (if I remember correctly, her name was Ms. Emine) listened to me so attentively and advanced the process that after my conversation with her, I received a message from the system stating that the problem had been resolved. I thank her. I also recommend that your company form a team consisting of similarly attentive and customer-oriented staff."
They made me a member with the promise that if I switched to the Kuveyt Türk Troy card, my spending up to ₺50,000 would be paid in 5 interest-free ins...
I want to update the phone number registered with my Kuveyt Türk account. I had opened my account using my old phone number, but I no longer have access to that number. I tried reaching customer service, but I couldn’t get a clear response on how to proceed. This issue is preventing me from accessin...
I opened a term deposit account at a bank called Kuveyt Türk, selecting a 1-month maturity, but they secretly changed it to a 1-year term, preventing me from accessing my own money. I was clearly misled—what I intentionally set for 1 month was locked for an entire year. Now they’re telling me I have...
I am submitting this complaint regarding not providing me with my credit card statement (XXX6948) for the period from April 1, 2017 to April 1, 2018. This complaint comes despite my filing several internal requests and complaints over the past two months, including a complaint against Kuveyt Türk's ...
Since around 2:00 PM on April 25, the purchases made with my Kuveyt Türk credit card have been made without my knowledge. Normally, purchases cannot be made without an approval code, yet I received no notification. No alerts were sent for the transactions made at 2:39 PM and 5:41 PM either. If I had...
"Kuveyt Türk credit card installment was corrected upon a few document requests. Thank you."
On April 15, 2025, I made a purchase of ₺10,350 in the education and health sector, anticipating the advantage of the complimentary 5-installment opti...
I wanted to transfer my Kuveyt Türk account from the Gaziantep branch since I now reside in Istanbul. Customer service was no help—they told me to go to a branch. I went, but no one there resolved the issue either. They said if I wait 9 months, my address will be automatically updated. What kind of ...
The employees of Kuveyt Türk Beylikdüzü E5 branch, especially my representative, act as if they are running a private business rather than a corporate bank. When I go to deposit foreign currency, they refuse to accept it with all sorts of excuses. You can neither deposit nor withdraw money. They cla...
The number of staff at Kuveyt Türk Bank's İnegöl Branch in Turkey is quite insufficient. Employees are forced to handle at least 2-3 additional tasks besides their own duties, so they cannot provide adequate service on time. The long waiting times at the branch are exhausting, and simple transaction...
