On September 24, 2025, after 9:50 PM, I ordered one large vanilla latte and one medium vanilla latte at the Starbucks Süreyya Plajı branch. However, I was given one small latte and one medium latte instead.
When I went back to the counter to replace the small size with the large size I originally ordered, I had to go back and forth three times before it was corrected. On top of that, even though I paid thirty lira for syrup, I realized it was never added to my drink. I observed that the staff seemed to be acting on their own discretion rather than following the order properly, and only on my third attempt was my order finally prepared correctly.
I would like to know the reason for this confusion and incomplete service, and I am requesting an explanation regarding this matter.
On June 24, 2025, at 22:56, I ordered two Iced Latte Macchiato Grande drinks from the Starbucks branch at Ankara Esenboğa Airport. Due to the crowd and a dispute at the counter between the cashier and another customer, the atmosphere was tense, and I made my payment without checking the amount. Late...
On September 27, 2025, between 1:00–2:00 PM, my friend and I ordered an iced latte, a cookie, and a brownie at the Starbucks branch located at Doğu Garajı in Muratpaşa, Antalya. We have been regular customers of this branch for a long time and have never experienced such an issue before. However, th...
Today, I purchased coffee from the Starbucks machine inside the Opet station on the Ankara-Niğde highway and made the payment. Just then, they said "we're out of milk" and refused to give me the coffee. Later, the station attendant assured me they would add milk and give me the coffee, but they stil...
I ordered a Grande Iced Blonde Latte from Starbucks via the Yemeksepeti app, but what I received was nothing close to what I ordered. Instead of the refreshing iced version I requested, I was sent a steaming hot Blonde Latte. Even the label clearly showed what the correct order should have been, whi...
On 22.11.2025 at around 20:30, I went to Starbucks and waited at the counter for about five minutes, yet even though the staff were right in front of me, no one acknowledged me. Only when I asked, “Are you taking orders?” did someone finally come over, but before taking my order, they kept repeating...
Comments