I placed an order worth over ₺400 from Starbucks via Yemeksepeti. One of the items I always enjoy—the Berry Hibiscus—was completely off this time. It tasted carbonated and overly acidic, burning my tongue. I know this drink well and have it often. What I received was nothing like it should be—it seemed spoiled and was not consumable. I immediately contacted Yemeksepeti to report the issue. Their response? “We can offer you a ₺100 coupon.” That’s it. No investigation, no accountability—just a lazy and dismissive response to a serious complaint. Not only was I sold a defective product, but I was also treated as if the issue didn’t matter. This is unacceptable from a brand like Starbucks and a major platform like Yemeksepeti. I paid a premium expecting quality but received a potentially harmful product and poor customer service instead. I demand a full explanation, proper resolution of the issue, and compensation for the inconvenience. If not addressed appropriately, I will escalate this through official consumer protection channels. Customers deserve better than this.
I experienced serious issues with my order from Starbucks via Yemeksepeti. The notes I provided during the order were completely ignored, and the package arrived with the safety seal already open. My drink had spilled inside the bag, and the whipped cream on top was missing. This situation is unacce...
I placed an order from Starbucks through Yemeksepeti and have been waiting for the invoice/receipt ever since, but nothing has been provided. I repeatedly informed customer support that the “View Invoice” section shows no document at all, yet I wasn’t given any helpful response. What concerns me eve...
I placed a ₺500 sushi order from a restaurant called Sushi Days through Yemeksepeti. Without even consulting me, they brushed me off by giving me a ₺100 coupon and said there was nothing they could do. I tried contacting the restaurant, but no one answered. It's truly baffling how indifferent and un...
On June 25, 2025, I ordered a mosaic cake and a frozen Refresha from STARBUCKS via the Yemeksepeti app for ₺409.99. After paying the courier with my credit card, I was shocked to see that the only item delivered was a single Americano—a completely different product. During my first conversation with...
On May 26, 2025, at 17:26, I placed an order via Yemeksepeti for two “Venti White Chocolate Mocha Frappuccino” beverages from Starbucks. For a drink that should have been delivered in no more than 25 minutes, I ended up waiting for a full hour. When the products finally arrived, the whipped cream ha...
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