On June 25, 2025, I ordered a mosaic cake and a frozen Refresha from STARBUCKS via the Yemeksepeti app for ₺409.99. After paying the courier with my credit card, I was shocked to see that the only item delivered was a single Americano—a completely different product. During my first conversation with the Yemeksepeti help center, I was told that I would be contacted to dispose of the incorrect item and receive a refund, but no one followed up. In my second attempt, I was informed that the “User Solutions Team” would respond within 48 hours, yet I still received no reply. When I then tried to file a complaint by phone, I was told that complaints could only be made through the help center on the mobile app or website. However, since the order is no longer active, the system won’t let me access the complaint section. In the end, I received neither the product I ordered nor any proper support, and I expect a full refund of the ₺409.99 that was charged to my credit card.
On 07/09/2025, I placed an order from McDonald’s through Yemeksepeti, but many of my items and side products were missing upon delivery. I immediately reported the missing items through the app and requested a refund. However, even after 18 days, the ₺1,050 refund has still not been made to my bank ...
I placed an order from Starbucks through Yemeksepeti and have been waiting for the invoice/receipt ever since, but nothing has been provided. I repeatedly informed customer support that the “View Invoice” section shows no document at all, yet I wasn’t given any helpful response. What concerns me eve...
On September 12, 2025, I placed an order from Cold Stone through Yemeksepeti (Order No: vX - qv). Although I ordered sugar-free ice cream, a different ice cream was delivered. We stated that we wanted to cancel the order without receiving it, but we were told we had to make the payment first and cou...
On May 4, 2025, I ordered food through Yemeksepeti and paid ₺1200. However, the order that arrived wasn’t mine, and instead of the 6 portions I requested, only 2 were delivered. I immediately contacted the support center. They told me there would only be a refund. I also spoke with the branch, but t...
Comments