I Can’t Load Balance or Update My Name on the Starbucks App Due to Repeated Errors

Hello. I’ve been having multiple frustrating issues with the Starbucks mobile app that I haven’t been able to resolve despite trying several times.

First, I’m unable to load balance into my account. Every time I enter my card information, the app says “not linked to a business account”, regardless of which card I use. I’ve tried multiple cards, and the error appears with all of them.

Second, when I try to update my name in the account settings, I get an error every time—even though I enter it correctly. So I’m currently stuck with incomplete or incorrect profile information and can’t make purchases or top up my account.

Both of these issues are making the app completely unusable for me, and I haven’t found any helpful support to fix it.

I ask Starbucks to please resolve this issue immediately, ensure the app properly accepts card information and allows user profile updates, and restore full functionality to my account. This is a basic expectation from a brand of this scale.