I placed an order from Starbucks through Yemeksepeti and have been waiting for the invoice/receipt ever since, but nothing has been provided. I repeatedly informed customer support that the “View Invoice” section shows no document at all, yet I wasn’t given any helpful response. What concerns me even more is that I suddenly became unable to reach the support line, and during my last attempt, the call was ended while I was still explaining the issue. Being blocked from support and having my request ignored feels unacceptable, especially when the absence of a proper invoice is a clear legal obligation. Because of this missing document, I cannot submit the expense to my company, which has caused me financial harm. Instead of addressing the problem, the support team simply cut the conversation short. My request is simple: I want the invoice for my order sent to me without any further delay, and I expect a proper explanation regarding why communication was interrupted. If this is not resolved, I will move forward with formal complaints to the Consumer Arbitration Committee, the Revenue Administration, and any other relevant authorities, along with all call logs and evidence.
I experienced serious issues with my order from Starbucks via Yemeksepeti. The notes I provided during the order were completely ignored, and the package arrived with the safety seal already open. My drink had spilled inside the bag, and the whipped cream on top was missing. This situation is unacce...
On May 26, 2025, at 17:26, I placed an order via Yemeksepeti for two “Venti White Chocolate Mocha Frappuccino” beverages from Starbucks. For a drink that should have been delivered in no more than 25 minutes, I ended up waiting for a full hour. When the products finally arrived, the whipped cream ha...
On 07/09/2025, I placed an order from McDonald’s through Yemeksepeti, but many of my items and side products were missing upon delivery. I immediately reported the missing items through the app and requested a refund. However, even after 18 days, the ₺1,050 refund has still not been made to my bank ...
On June 25, 2025, I ordered a mosaic cake and a frozen Refresha from STARBUCKS via the Yemeksepeti app for ₺409.99. After paying the courier with my credit card, I was shocked to see that the only item delivered was a single Americano—a completely different product. During my first conversation with...
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