I Received Someone Else’s Order from Starbucks but Still Haven’t Got My Refund

I placed a coffee order from Starbucks to my home, expecting the usual quality and service. The delivery arrived in a package labeled with my name, which made me think everything was correct. But when I opened it, the contents clearly belonged to someone else—a completely different person named “Güllü.” I had already paid at the door, unaware of the mix-up.

I immediately contacted Starbucks Help Center and submitted photos and all the necessary details. They told me my refund would be processed within 3–7 days. That was over 10 days ago, and still no refund has been credited to my account.

What’s more absurd is that after charging me and delivering the wrong order, they updated the app to show my order as “canceled” with a note saying “item unavailable.” If the item was unavailable, why was I charged? And why did I receive a mislabeled bag with my name on it and someone else’s product inside?

I’ve reached out at least 10 times, and all I get in return is a generic “issue resolved” message, when clearly nothing has been resolved.