On May 26, 2025, at 17:26, I placed an order via Yemeksepeti for two “Venti White Chocolate Mocha Frappuccino” beverages from Starbucks. For a drink that should have been delivered in no more than 25 minutes, I ended up waiting for a full hour. When the products finally arrived, the whipped cream had completely melted and the ice was fully dissolved. The drinks were in terrible condition, and the quality was extremely poor. It was impossible for me to consume them in that condition, so I had to throw them away without drinking. I had experienced a similar issue before and couldn’t reach customer service at the time. When I posted on Xolvie, I was contacted, apologized to, and given a refund. This time, I managed to reach your customer service, but I was told that a refund or replacement was not possible. The same issue is happening again, yet no resolution is being offered now. Is customer satisfaction subject to the whims of your customer service team? Don’t you have a proper procedure for such situations? I am requesting a refund. Otherwise, I will escalate this issue to the Consumer Arbitration Board.
I experienced serious issues with my order from Starbucks via Yemeksepeti. The notes I provided during the order were completely ignored, and the package arrived with the safety seal already open. My drink had spilled inside the bag, and the whipped cream on top was missing. This situation is unacce...
I placed an order from Starbucks through Yemeksepeti and have been waiting for the invoice/receipt ever since, but nothing has been provided. I repeatedly informed customer support that the “View Invoice” section shows no document at all, yet I wasn’t given any helpful response. What concerns me eve...
On June 25, 2025, I ordered a mosaic cake and a frozen Refresha from STARBUCKS via the Yemeksepeti app for ₺409.99. After paying the courier with my credit card, I was shocked to see that the only item delivered was a single Americano—a completely different product. During my first conversation with...
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