At the Mersin Mezitli Marsis Starbucks branch, the cashier’s attitude and behavior towards me were completely unacceptable. First of all, the staff member asked for my ID, which is not within their authority. Only public officials are entitled to request identification. For a cashier or security staff to demand a customer’s ID is both unlawful and highly inappropriate. Furthermore, after I made a cash payment, the staff member immediately disinfected their hands in front of me, as if I were “dirty.” This was extremely offensive, rude, and disrespectful. On top of this, the cashier showed a lack of knowledge regarding the Trendyol discount campaign. I explained several times that the discount is applied at the end of the transaction, yet the staff member insisted—rudely and stubbornly—that I had to deposit money first, claiming the coffee was not at the discounted price. Even though I mentioned that I had used this discount successfully before, the cashier refused to acknowledge it and continued to argue in a harsh tone. In a corporate brand like Starbucks, cashiers should treat customers respectfully and be properly informed about the promotions they handle. Asking for ID without authority, behaving in a demeaning way, and misinforming customers about discounts are unacceptable. I request that appropriate warnings and disciplinary actions be taken regarding this employee, and that staff receive proper training in both customer communication and knowledge of promotional campaigns.
On 23.09.2025, at the Marsis Starbucks branch in Mezitli, Mersin, I once again encountered very serious disrespectful and unlawful behavior, despite having experienced a similar situation before. About two weeks ago, cashier Rabia improperly asked for my ID and approached me in a harsh manner. When I reported the incident to the store manager, I received an apology and was told that the staff would be warned. However, after this incident, the disrespectful attitudes of the cashier and those around her towards me continued at the branch.
Yesterday, a male employee named Gaffar, who was a cashier, shouted at me in public, raised his hand, and behaved in a humiliating manner. He told me, 'The problem is you, then don't come here,' and threw me out. As a woman, being humiliated and insulted in public affected me deeply.
As both a woman and a customer, I absolutely do not accept these behaviors in a service I have paid for. After the incident, I reported my complaint to the store management and customer service.
My request is that the camera footage be reviewed, the necessary disciplinary actions be taken against the relevant employee, the employees be dismissed, and that I receive an official apology and a written response.
I recently made a purchase at Starbucks, and the cashier, O***, failed to provide basic customer service. They neither asked for my name nor inquired about using the Starbucks app. There was no effort to ensure customer satisfaction—just a quick, impersonal transaction to take my order and move on. ...
At Starbucks Coffee, a rude female staff member threw away my coffee receipt at the end of the transaction, and when I asked for it afterward, she pulled out a random receipt from the trash instead. On top of that, she responded in a scolding tone as if she had done nothing wrong. I still haven’t re...
The Starbucks staff insulted me in Levent, Istanbul, for asking them to scan my QR code in the app. When I reminded them to do so, instead of apologizing and correcting their mistake, they started to argue with me. As I turned my back and began to walk out of the shop, the manager named Mehmet Ali c...
On 22.11.2025 at around 20:30, I went to Starbucks and waited at the counter for about five minutes, yet even though the staff were right in front of me, no one acknowledged me. Only when I asked, “Are you taking orders?” did someone finally come over, but before taking my order, they kept repeating...
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