I rented a car from Hertz in Italy via Booking.com for the dates July 2–6. I picked up the vehicle in Rome and returned ...it in Bologna. During the rental booking, I specifically purchased full protection insurance against potential risks and took delivery of the vehicle under that assurance. Followi
On July 23, I went to pick up the vehicle I had previously reserved and paid for via Booking.com at the Hertz office in ...Düsseldorf Airport, Germany. Instead of the vehicle I selected in my reservation, a different car was provided, and I believe my lack of foreign language skills was taken advantage
I booked a rental car from the Hertz Brussels Airport office via Booking.com. For this booking with Booking.com referenc...e number 739469376, I paid €81.83 upfront through Booking.com, and the rental dates were scheduled for May 28–31, 2026. When I arrived at the Hertz office at Brussels Airport to p
On August 30, 2025, I rented a car from the Hertz (Thrifty) office in Mytilene city center with reservation number 62316...8999. At the time of pickup, I was offered insurance options, but I declined and chose to pay a deposit instead. The staff never mentioned that the vehicle was “brand new” — in fac
On August 18, 2025, I rented a Citroën C5 Aircross from the Hertz office at Stuttgart Airport in Germany. When returning... the car, a small scratch appeared on the plastic part of the vehicle. We completed an accident report and informed the Hertz staff at drop-off. They told us there was no problem a
I prepaid the full rental fee for a 12-day booking with Hertz Rent a Car, but the vehicle I paid for was never delivered.... Instead, I was pressured into accepting a different car, which I did not want. This feels like a deliberate and unfair practice. On top of that, an additional unjust fee was char
I rented a full package car from Hertz Charleoi Airport, Belgium, between July 13th and 17th. When I returned the car, t...hey confirmed everything was in order. On August 7th, a €90.5 deduction was made from my bank account, and when I asked why, they couldn't explain it. Despite providing me with inf
On August 10, 2025, I rented a Toyota Aygo online from Hertz's Lesbos Central branch for one day. However, when I went t...o pick up the car, it was delivered to me as a Hyundai Kona. I picked up the car at 08:00 a.m. on August 10 and returned it without any problems at 08:00 a.m. on August 11. I was a
On August 10, 2025, I booked a Toyota Aygo online from Hertz Midilli Center branch for one day. However, when I arrived,... I was given a Hyundai Kona instead. I picked up the car on August 10 at 08:00 and returned it without any issues on August 11 at 08:00. At the time of return, I was also provided
I had a very frustrating experience with Hertz in Pristina when I rented a car from them. First, they gave me the car wi...th a tank filled for 480 km. When I returned it with 530 km worth of fuel—more than they gave me—they refused to accept it as full and charged me an extra €10 for fuel. That was th
I rented a car from Hertz in Kuwait, clearly advertised as “all-inclusive” at a daily rate of ₺1,057. However, when I we...nt to pick up the car, I was blindsided by unexpected demands and hidden costs. First, they asked for a 12,500 KWD insurance deposit, which was never mentioned during the booking
I booked a rental car from Hertz Kuwait through the intermediary platform Carla. Upon arrival in the country, I was told... that my existing license was no longer valid and that an international driver’s license was now required. However, this requirement was not clearly stated anywhere on the reservat
On January 14, I rented a car from Hertz in Oxford, UK, for one day. When picking up the vehicle, a £200 deposit was cha...rged to my TEB Bank account. I returned the car without any issues the next day, and when I asked about the deposit refund, I was told it would be processed within 3-5 business day
In December 2024, I rented a car from Hertz at Azerbaijan Airport. I returned the vehicle without any issues, and I was ...assured that my deposit would be refunded within one month. However, two months have passed, and I still haven’t received my refund. I have contacted Hertz multiple times, but the
We rented a car from Hertz at Orly Airport, France, and returned it on time as required on August 3, 2024. However, as o...f December 31, 2024, my €1350 deposit still hasn’t been refunded. I contacted Hertz multiple times via email, and they responded only once or twice, blaming the bank and claiming
I booked a car rental through Enuygun.com with Hertz/Dollar on September 27, 2024. The booking fee was charged to my cre...dit card by Enuygun.com. During my trip to the U.S., I picked up the car and returned it on October 25, 2024. However, when I reviewed my credit card statement, I found an addition
I rented a car from Hertz six months ago and fully paid for it at that time. However, when I arrived at Diyarbakır Airpo...rt, the Hertz representative canceled my reservation after reviewing my Findeks report, citing a single late payment. Despite my Findeks score being 1600 and having rented from the
As someone experienced in car rentals with three prior rentals in the Balkans, I was shocked by my recent experience wit...h Hertz. I booked a 7-day fully insured rental through Discovercars.com to pick up at Pristina Airport in Kosovo. However, when I arrived, Hertz refused to accept the full coverage
I booked a car for a five-day period from Hertz at Priština Airport (Kosovo). Upon picking up the car, we noticed that t...he fuel tank was nearly at capacity. We made sure to return the vehicle in the same condition. Unfortunately, they insisted on charging us an additional fee. We provided videos of
I rented a car from Hertz in Abu Dhabi, but unfortunately, I am unable to receive a refund for my deposit. I've reached ...out to customer service and provided all the necessary documents, but I have yet to receive a response. Whenever I reach out to them via phone, they always assure me that they will
I regret renting a car from Hertz for my trip abroad. The requested fees are exorbitant. To start off, I chose to go wit...h the suggested damage insurance when making my reservation and made the payment accordingly. Upon returning the car, a minor scratch measuring 3 cm on the rear bumper caught their
I rented a car from Hertz Rent a Car on July 28, 2023, and I still haven't received my deposit refund. After making seve...ral attempts to reach out to the company representative and sending multiple emails to their managers, I have yet to receive a response. They state that the transaction is currentl
Hertz is a globally recognized car rental company that provides a wide range of mobility solutions and vehicle leasing services. The brand is owned by Hertz Global Holdings, Inc. and was founded in 1918.
Email: [email protected]
Phone: 1-800-654-3131
Hertz operates within the automotive rental and fleet management industry. The company serves leisure travelers, corporate clients, and rideshare drivers by providing temporary and long-term vehicle access across thousands of global locations. Its primary services and offerings include:
Overall user sentiment toward Hertz heavily leans negative, with a significant number of consumers expressing frustration over unexpected billing, rigid automated systems, and lack of adequate customer support resolutions.
If you’ve experienced issues with Hertz, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
