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Garnier

Garnier Logo
Garnier

Complaints

9 complaints
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Garnier Brightening Serum Caused Dry and Itchy Skin

10

I recently purchased Garnier Brightening Serum Anti Dark Spot via the Lazada online platform and started using it on my ...

Garnier Express Aclara Caused Burning and Breakouts on My Skin

57

I bought the Garnier Express Aclara product for skin with acne tendency and started using it on Thursday. After applying...

Garnier Express Aclara Caused Burning and Breakouts on My Skin
Garnier Express Aclara Caused Burning and Breakouts on My Skin

I Cannot Find Garnier Color Naturals 6.3 Golden Light Brown Anywhere

15

I have been using Garnier Color Naturals 6.3 Golden Light Brown hair dye regularly for a long time. For approximately th...

Received an Empty Package of Garnier Serum Sheet Mask

55

Today, on 31/12/2025, I purchased a Garnier Bright Complete Vitamin C Serum Mask from a local store in Rampurhat, Birbhu...

Received an Empty Package of Garnier Serum Sheet Mask

Garnier Vit C Range Is Destroying My Face

90

I purchased the Garnier Vitamin C range, and my face has been dry after each wash. My skin is peeling, turning red aroun...

Garnier Vitamin C Skincare Products Caused Severe Acne

362

I bought serums for both day and night, along with eye cream and body lotion, from the Vitamin C collection on Trendyol ...

Garnier Vitamin C Skincare Products Caused Severe Acne
Garnier Vitamin C Skincare Products Caused Severe Acne
Garnier Vitamin C Skincare Products Caused Severe Acne

Garnier 7.40 Hair Dye Is Not What's Described, My Hair Ruined

434

The product ruined my hair color, and now I've wasted both my money and my hair. How can I fix this? They need to urgent...

Garnier 7.40 Hair Dye Is Not What's Described, My Hair Ruined

Garnier Color Naturals No. 5 Light Brown Dye turned My Mother's Hair Orange

296

I bought Garnier Color Naturals No. 5 Light Brown Dye and put it in my mother's hair, but it turned out bright orange in...

Garnier Color Naturals No. 5 Light Brown Dye turned My Mother's Hair Orange
Garnier Color Naturals No. 5 Light Brown Dye turned My Mother's Hair Orange

Garnier C Facial Cleansing Gel Ruined My Face!

404

After using the Vitamin C face wash gel from Garnier three times, my skin got very dry. At first, I didn't know what was...

Garnier C Facial Cleansing Gel Ruined My Face!
Garnier C Facial Cleansing Gel Ruined My Face!
Garnier C Facial Cleansing Gel Ruined My Face!
Garnier C Facial Cleansing Gel Ruined My Face!

Brand Overview: Garnier

Garnier is a global cosmetics and personal care brand founded in France in 1904 by Alfred Amour Garnier. The brand is owned by L'Oréal and specializes in hair care, hair color, skincare, and beauty products sold in markets worldwide.

Contact Info

Customer support: Available through the official Garnier contact page, online contact form, and live chat in supported regions.

Customer support phone: 1-800-370-1925 (U.S. Skin Care) and 1-800-442-7643 (U.S. Hair Care and Hair Color).

Industry and Operations

Garnier operates in the beauty and personal care industry, offering a wide range of skincare, haircare, and hair coloring products. Its portfolio includes products designed for daily beauty routines, natural ingredient-based formulas, and sustainability-focused initiatives.

  • Hair care products
  • Hair color products
  • Facial skincare and cleansers
  • Micellar water and makeup removers
  • Face serums and moisturizers
  • Sun care products
  • Beauty and personal care solutions

User Sentiment

User feedback is mixed, with complaints commonly related to product performance, allergic reactions, packaging issues, and customer service experiences.

  • Skin irritation or allergic reactions to certain products
  • Hair color results differing from expectations
  • Concerns about product formula changes
  • Packaging defects or leaking containers
  • Difficulties obtaining refunds or replacements
  • Questions regarding product ingredients and safety
  • Slow responses from customer support
  • Availability issues for specific products or shades

Share Your Experience

If you've experienced issues with Garnier, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.