On 1 August, I booked a Yandex Go ride in Istanbul from Ataşehir to Taksim using the “get up to 50% off your first 6 rid...es” promotion, which was my third ride within this campaign. Despite this, at the end of the trip I was charged ₺2,259, which is roughly three times higher than what a regular ride
At 12:49 a.m. on August 2, 2026, I requested a taxi through the Yandex Go app from Sabiha Gökçen Airport to Alemdağ in Ç...ekmeköy. Although the estimated fare shown in the app was approximately $14–$15 and I selected a toll-free route, the driver, Elustu Teyfur, took me on toll roads in a yellow Fiat
I work as a commercial taxi driver in Karşıyaka, İzmir, and have been unfairly affected by incorrect pricing in the Yand...ex Go app. At 12:21 a.m. on August 3, 2026, a passenger asked me to take a different route from the one shown in the app. The passenger personally directed me, which increased the
Yandex Go charged me for an online taxi ride even though the vehicle never arrived. The driver shown in the app was T***...* O***, operating a yellow Fiat Egea with license plate 34 THR 44 and listed under the Doğanlar partner. I waited for the vehicle, but it never came. Despite this, the driver marke
Around noon on July 31, 2026, I requested a taxi through the Yandex Go app to travel from the Marmaray Bostancı station ...on Istanbul’s Asian side to İçerenköy in Ataşehir. I tried every station exit to find the driver shown in the app, but I could not locate the vehicle. The driver and I never met, a
I am a taxi driver in Istanbul and have been using the Yandex Go app for a long time. The current system has been active... for approximately two months, and drivers have experienced withdrawal problems throughout that period. The issue has still not been permanently resolved, and we are repeatedly giv
I wanted to use the Yandex Go app in Istanbul, but I discovered a serious difference between the fare displayed in the a...pp and the amount I would be expected to pay. For a trip estimated at approximately $8, I learned that I would be charged $17. In my opinion, this difference of more than twice the
At approximately 5:24 p.m. on July 31, 2026, I completed a Yandex Go trip from Sanayi Mahallesi to Beşiktaş Square in Is...tanbul. During heavy traffic, the app’s suggested route showed a distance of approximately 10 kilometers and an estimated travel time of 50 minutes. To avoid getting stuck in traff
At approximately 1:30 a.m. on August 1, we entered a taxi requested through Yandex Go with license plate 34 TAJ 47. Alth...ough the app displayed an estimated fare of approximately $16, the driver arbitrarily demanded an additional $15. The driver identified himself as Ö***** T**** and sent us an IBAN
Today, at around 10:00 PM, I requested an Economy ride through the Yandex Go app from near Karabağlar Municipality to Al...sancak Train Station. I normally pay between $10 and $12 for this route, but this time my card was charged $24. Both the driver and I were surprised by the fare, and the driver als
On the evening of March 26, 2026, I requested a taxi via the Yandex Go application for a trip from Ankara Farabi Street ...to Dikmen 844 Street. When I arrived at my destination, the fare was automatically paid through the app, and I did not receive any warning that there was a problem with the payment
On the morning of December 1, 2025, at around 09:30–09:40, I ordered a Tag taxi via the Yandex Go app from Eryaman 5 to ...Atılım University. The app stated that there was a 20% discount for first-time use, and the discounted fare was shown as approximately $14. Therefore, that was the amount I expecte
On Friday, November 28, I attempted to order a taxi through the Yandex Go app and entered my card information. The fare ...was clearly shown as $3, and since no driver was found, I canceled the request. However, even though I never took the ride, the amount was still charged to my account. When I conta
On November 29, 2025, at around 21:43 in Ankara Sincan, I took a taxi ride via Yandex Go and encountered a major discrep...ancy between the fare shown in the app and the amount the driver charged me. Although the app displayed a fare of $18, the driver took $26 from me, and I had no choice but to pay i
On November 27, 2025, at 13:16, I took a ride through the Yandex Go app from Araphasan Mahallesi, 235th Street to İ**** ...Y********** Neighborhood Clinic. At the end of the trip, the taximeter showed $2, but the driver entered $4 into the app instead, and $4 was withdrawn from my account. While the ap
On the morning of November 28, I ordered a taxi through the Yandex Go app within the Buca district. Although the fare sh...own in the app was $3, and the distance I traveled was short, the driver requested a total of $7 at the end of the ride. The driver of vehicle 35 T 6816 stated that the $3 differen
On November 27, 2025, at around 06:07 in Antalya, we ordered a taxi through the Yandex Go app. While heading to the univ...ersity, we specifically told the driver that the Meltem Gate was the only entrance open at that hour and that it was the closest one to us. Despite this clear instruction, the driv
On November 27, 2025, between 12:35 and 13:00, I ordered a taxi through the Yandex Go app to travel from Buca, İzmir to ...the bus terminal. Before the ride, the app showed an estimated fare of $11, but after the ride, $19 was withdrawn from my bank account. I understand that a small fare variation can
After my taxi ride in İzmir on November 26, I noticed that an additional $4... had been charged to my Yapı Kredi card through Yandex Go, even though I ha
On the morning of November 20, 2025, at 09:20 in Ankara, Yücetepe Mahallesi, Çankaya, I requested a ride through the Yan...dex Go app. The app first displayed a message saying “your car has arrived,” but there was no vehicle anywhere nearby. Then the screen suddenly changed, and it showed that the car
On November 13, 2025, at 16:33, I ordered a taxi through the Yandex Go app from Esertepe Neighborhood to Ankamall. Befor...e the trip even started, $4 was charged through the app. However, when I arrived at the destination, the system charged me an additional $9. This resulted in an overpayment being t
On November 12, 2025, at around 09:10, I ordered a taxi through the Yandex Go app from Çankaya Seyranbağları to Çankaya ...Bahçelievler. On this route that I regularly use, the app once again directed the driver through incorrect side streets instead of the main road, which unnecessarily extended the t
On November 9, at around 23:28 in Ankara, I ordered a taxi through the Yandex Go app. The driver said that the car did n...ot have a POS terminal and asked me to pay in cash, so I paid $3. However, when I later checked my card activity, I noticed that $4 had also been charged to my card for the same tr
On November 4, 2025, I ordered a taxi through Yandex Go from Buca, İzmir to Çankaya, Konak. I paid using my Yapı Kredi c...redit card, which was already saved in the app. Even though the taximeter amount was $10 and the driver charged exactly that amount, Yandex Go also withdrew an additional $2 from m
