On November 3, 2025, at around 17:41, I took a trip using the Yandex Go app with the “Economy” vehicle option from Optimum Mall to Starbucks in Buca Tınaztepe. Before the trip began, the app showed an estimated fare of ₺301, but by the end of the ride, the fare had increased to ₺368, and the driver ...
On Thursday, September 25, 2025, at 22:25, I started a taxi ride from Bornova to Karşıyaka using the Yandex Go app. Before confirming the trip, the app showed an estimated fare of ₺287 for my route, and I approved the ride based on that estimate. However, at the end of the journey, the taximeter dis...
As part of Yandex's Migros discount code campaign, we opened an account with my wife's mobile phone number and completed the verification process. As a condition of the campaign, we used Yandex as the default search engine in Google Chrome on both our Windows and Android devices for over a week. Des...
Initially, Yandex Go appeared to be dependable, but lately, the app either miscalculates fares or there’s a problem with the drivers using it. Just five days ago, I paid ₺172 for the same route, but this time I got charged ₺317—no changes in distance, traffic, or time at all. I contacted support hop...
Yandex Go’s service is completely unreliable. The amount shown before the ride is never the same as the amount actually charged — not even close. Worse, the fare is charged in multiple transactions without any explanation. While I was still in the taxi and hadn’t even reached my destination, two se...
I have been using Yandex Go actively for a long time, but for the first time, I encountered a major issue. I was charged the full amount shown on the taximeter, with no discount applied through the app — even though I booked the ride via Yandex Go expecting the quoted price or promotional discounts....
I booked an Economy ride on Yandex Go and paid ₺154 in advance. However, due to a change in my plans, I canceled the ride shortly afterward. Despite canceling properly through the app, Yandex Go has not refunded my ₺154. This was the last amount of money I had on my card, and now they have taken it...
I am experiencing a serious issue with Yandex Go. Although I book rides through the app expecting the discounted Yandex rates, I am instead charged the full regular taxi fare every time. This completely defeats the purpose of using the app. If Yandex Go offers no real fare advantage, why would anyo...
I used Yandex GO for a 20 km ride, and the payment system completely failed me. During the trip, ₺100 was first withdrawn from my card, then another ₺200, and finally, ₺370 was charged when the ride ended. The actual cost of the trip was ₺370 — so why was I charged an extra ₺300? This overcharging ...
During my recent ride with Yandex GO, I was charged twice for the same trip — once through the app and again via the POS machine in the taxi. When I asked the driver, he insisted I had to pay using the POS, even though I had already selected in-app payment. To avoid conflict, I paid with my card on...
Before I confirmed my ride on Yandex GO, the fare was clearly shown as ₺352. Just one minute before the trip ended, I checked again — the app still showed ₺350. But the moment the driver turned off the taximeter, he said the total was ₺455. How is this even possible? We didn’t travel an extra ₺103 ...
This morning I used Yandex GO, and despite having my card linked in the app, I experienced a completely unacceptable ride. First, the fare was clearly shown as ₺449, and with the 50% discount, I should have paid around ₺225, but instead, I was charged ₺350. That alone was frustrating. But it didn’t...
I recently started using Yandex GO and received multiple in-app messages saying that paying by card would offer discounts. Since I use taxis often, I added my card, thinking it would save me money. But instead, I ended up being charged twice for every ride. After each trip, I paid the driver as nor...
Hello, I had a deeply troubling experience with Yandex GO today. During my ride, the driver asked me to send money directly to his personal IBAN, registered under the name M*** U***, even though my card is already linked to the app and the fare is paid automatically. When I explained that the ride ...
Hello, I ordered a taxi via Yandex GO from Yeşil Sitem Sitesi to the City Hospital Emergency Department. However, the driver mistakenly took me all the way to Bornova, thinking I wanted Bornova State Hospital — which I didn’t. I assumed it was the correct location until I realized the mistake too la...
On Monday, April 7, I ordered a taxi through Yandex GO and experienced an incredibly frustrating and costly situation. I called six taxis, and although each one initially accepted, they soon called me to say they “accepted by mistake,” had other passengers, or were just about to go offline, and then...
I recently took a ride using Yandex GO, and despite entering the correct address, the app’s navigation added an extra 10 kilometers to the route. As a result, I was charged based on the wrong distance, and the full amount was taken from my card without any chance to fix it on the spot. Even the dri...