On the morning of December 1, 2025, at around 09:30–09:40, I ordered a Tag taxi via the Yandex Go app from Eryaman 5 to Atılım University. The app stated that there was a 20% discount for first-time use, and the discounted fare was shown as approximately $14. Therefore, that was the amount I expecte...
On December 1, 2025, at around 08:50 in the morning, I ordered a taxi through the Yandex Go app from Mamak Kartaltepe and got off at Kavaklıdere Mahallesi, Kızılırmak Caddesi No:4. At the end of the trip, the taximeter showed $8, but I noticed that $12 had been charged to my credit card through the...
On Friday, November 28, I attempted to order a taxi through the Yandex Go app and entered my card information. The fare was clearly shown as $3, and since no driver was found, I canceled the request. However, even though I never took the ride, the amount was still charged to my account. When I conta...
On November 29, 2025, at around 21:43 in Ankara Sincan, I took a taxi ride via Yandex Go and encountered a major discrepancy between the fare shown in the app and the amount the driver charged me. Although the app displayed a fare of $18, the driver took $26 from me, and I had no choice but to pay i...
On November 27, 2025, at 13:16, I took a ride through the Yandex Go app from Araphasan Mahallesi, 235th Street to İ**** Y********** Neighborhood Clinic. At the end of the trip, the taximeter showed $2, but the driver entered $4 into the app instead, and $4 was withdrawn from my account. While the ap...
On the morning of November 28, I ordered a taxi through the Yandex Go app within the Buca district. Although the fare shown in the app was $3, and the distance I traveled was short, the driver requested a total of $7 at the end of the ride. The driver of vehicle 35 T 6816 stated that the $3 differen...
On November 27, 2025, at around 06:07 in Antalya, we ordered a taxi through the Yandex Go app. While heading to the university, we specifically told the driver that the Meltem Gate was the only entrance open at that hour and that it was the closest one to us. Despite this clear instruction, the driv...
On November 27, 2025, between 12:35 and 13:00, I ordered a taxi through the Yandex Go app to travel from Buca, İzmir to the bus terminal. Before the ride, the app showed an estimated fare of $11, but after the ride, $19 was withdrawn from my bank account. I understand that a small fare variation can...
After my taxi ride in İzmir on November 26, I noticed that an additional $4 had been charged to my Yapı Kredi card through Yandex Go, even though I ha...
On the morning of November 20, 2025, at 09:20 in Ankara, Yücetepe Mahallesi, Çankaya, I requested a ride through the Yandex Go app. The app first displayed a message saying “your car has arrived,” but there was no vehicle anywhere nearby. Then the screen suddenly changed, and it showed that the car ...
On November 13, 2025, at 16:33, I ordered a taxi through the Yandex Go app from Esertepe Neighborhood to Ankamall. Before the trip even started, $4 was charged through the app. However, when I arrived at the destination, the system charged me an additional $9. This resulted in an overpayment being t...
On November 12, 2025, at around 09:10, I ordered a taxi through the Yandex Go app from Çankaya Seyranbağları to Çankaya Bahçelievler. On this route that I regularly use, the app once again directed the driver through incorrect side streets instead of the main road, which unnecessarily extended the t...
On November 9, at around 23:28 in Ankara, I ordered a taxi through the Yandex Go app. The driver said that the car did not have a POS terminal and asked me to pay in cash, so I paid $3. However, when I later checked my card activity, I noticed that $4 had also been charged to my card for the same tr...
On November 4, 2025, I ordered a taxi through Yandex Go from Buca, İzmir to Çankaya, Konak. I paid using my Yapı Kredi credit card, which was already saved in the app. Even though the taximeter amount was $10 and the driver charged exactly that amount, Yandex Go also withdrew an additional $2 from m...
On November 3, 2025, at around 17:41, I took a trip using the Yandex Go app with the “Economy” vehicle option from Optimum Mall to Starbucks in Buca Tınaztepe. Before the trip began, the app showed an estimated fare of ₺301, but by the end of the ride, the fare had increased to ₺368, and the driver ...
On Thursday, September 25, 2025, at 22:25, I started a taxi ride from Bornova to Karşıyaka using the Yandex Go app. Before confirming the trip, the app showed an estimated fare of ₺287 for my route, and I approved the ride based on that estimate. However, at the end of the journey, the taximeter dis...
As part of Yandex's Migros discount code campaign, we opened an account with my wife's mobile phone number and completed the verification process. As a condition of the campaign, we used Yandex as the default search engine in Google Chrome on both our Windows and Android devices for over a week. Des...
Initially, Yandex Go appeared to be dependable, but lately, the app either miscalculates fares or there’s a problem with the drivers using it. Just five days ago, I paid ₺172 for the same route, but this time I got charged ₺317—no changes in distance, traffic, or time at all. I contacted support hop...
Yandex Go’s service is completely unreliable. The amount shown before the ride is never the same as the amount actually charged — not even close. Worse, the fare is charged in multiple transactions without any explanation. While I was still in the taxi and hadn’t even reached my destination, two se...
I have been using Yandex Go actively for a long time, but for the first time, I encountered a major issue. I was charged the full amount shown on the taximeter, with no discount applied through the app — even though I booked the ride via Yandex Go expecting the quoted price or promotional discounts....
I booked an Economy ride on Yandex Go and paid ₺154 in advance. However, due to a change in my plans, I canceled the ride shortly afterward. Despite canceling properly through the app, Yandex Go has not refunded my ₺154. This was the last amount of money I had on my card, and now they have taken it...
I am experiencing a serious issue with Yandex Go. Although I book rides through the app expecting the discounted Yandex rates, I am instead charged the full regular taxi fare every time. This completely defeats the purpose of using the app. If Yandex Go offers no real fare advantage, why would anyo...
I used Yandex GO for a 20 km ride, and the payment system completely failed me. During the trip, ₺100 was first withdrawn from my card, then another ₺200, and finally, ₺370 was charged when the ride ended. The actual cost of the trip was ₺370 — so why was I charged an extra ₺300? This overcharging ...
During my recent ride with Yandex GO, I was charged twice for the same trip — once through the app and again via the POS machine in the taxi. When I asked the driver, he insisted I had to pay using the POS, even though I had already selected in-app payment. To avoid conflict, I paid with my card on...
