Google Play

I am writing regarding an unwanted charge of $19.99 that was debited from my checking account on April 16, 2026 for the Stardust TV subscription, which I had already canceled. I had originally subscribed to Stardust TV through the Google Play Store, and after deciding I no longer wanted the service,...

On 8/4/2026, I made a payment of ₹135 through my Fampay account to “Google Play Asia” because I thought I was purchasing a Google Play redeem code. The amount has been successfully deducted from my Fampay account and the payment went through, but I did not receive any Google Play code or any benefit...

I had a subscription with Shortmax that I cancelled on March 9 through Google Play. Despite this cancellation, I was still charged again on March 16 and March 26, with a total of 39.98 taken from my account after the cancellation date. I removed the subscription in Google Play and followed the norma...

I am writing regarding an unauthorized charge that has been made to my Chime/Stride Bank card through Google Play. On March 30, a charge of 7.95 USD appeared on my account. There were also about 3 or 4 previous attempts over the last 4 days to charge the same amount, but those did not go through bec...

On March 28, 2026, I purchased the game Minecraft via the Google Play Store with the order number GPA.3329-5274-0522-12576, paying ₺300. Although the payment was successfully completed, the game cannot be installed on my device under any circumstances.The device I am using is a Samsung Galaxy A54 5G...

I had a monthly IQTest subscription that I purchased via the Google Play Store for 9.99, and although I cancelled this subscription, I was still charged afterwards. I deleted the app and made sure to cancel the subscription through my Google Play account, so I was surprised to see that a new charge ...

I am writing regarding a Free Fire level up subscription that I purchased through the Google Play Store. The purchase was made on 2 February, and the Google Play order ID for this transaction is GPA.3370-3381-5882-23655. For this purchase, instead of a refund, I kindly request that the amount paid b...

I recently noticed an unauthorized video subscription charge on my Google Play account, which I did not purchase or approve. The charge appears on my statement dated March 20th in the amount of $29.94, and I only discovered it when I happened to check my phone. I use a Samsung A52, and I have no rec...

I am writing about the payments taken from my card through Google Play for the game “One State RP.” The company does not refund my card in any effective way; there is almost no proper refund system and everything works automatically, which makes it impossible to resolve my problem through normal mea...

On March 16, Google Play charged ₹500 to my account for an in-app purchase linked to my Google account email. I did not intend to make this purchase, and I do not want to pay for this transaction. I request that this ₹500 in-app purchase be fully refunded to me and that future in-app purchases on m...

I made an in‑game purchase in the mobile game “Tower Rush” through the Google Play Store in India, but the money was not credited in the game. Yesterday, I deposited 300 INR using UPI for this purchase, yet the in‑game balance or items I paid for have still not appeared in my Tower Rush account. I d...

On 11/03/2026 I purchased UC in PUBG Mobile through the Google Play Store, paying approximately 24.90 BRL. Despite the payment being completed successfully, the UC was not added to my account. The purchase was made directly via the Play Store, and the problem occurred only with this specific transac...

I made a purchase in the eFootball game by Konami through the Google Play Store, but I never received the pack I paid for. On 3 March 2026 at around 6:35 PM, I bought a José Mourinho-related pack in eFootball using M-Pesa via Google Play. A total of Ksh 370 was deducted from my M-Pesa account with t...

I am a parent writing about an unauthorized in-app purchase made through the Google Play Store on my Redmi C15 device. On February 27, 2026, my 8-year-old son spent a total of ₹12,000 in the Free Fire game using Google Play without my knowledge or permission. After I discovered the issue, I contact...

I am writing because I lost my guest account and, along with it, all my level and progress linked to Google Play, and I would like support to check if it can be recovered. About six months ago, my guest account was deleted by mistake and, after that, I could no longer connect to it or regain access ...

On the night of February 19 at around 3:00 AM, I downloaded the app Blushed – Romance Choices through Google Play. The app clearly stated that it offered a three-day free trial. However, without even waiting three days, I deleted the game and canceled the subscription through Google Play at around 5...

I purchased a gift card/event code for the game Free Fire through Google Play for approximately $7. However, when I try to redeem the code in the game, the system displays a message saying, “We need more information to redeem your gift card,” and the code does not work at all. Even though I have tr...

For about a month, I haven’t been able to properly use my own account because of an issue with the Google Family Link app. Even though my account is a parent account, when I try to download an app from the Google Play Store, I get the message, “Parental controls restrict downloading this item,” and ...

On February 17, 2026, I purchased an annual subscription to the Fitify app through Google Play for approximately $9. Since I was not satisfied with the app, I canceled the subscription on February 18, 2026 — just one day after the purchase. However, several days have passed and I have not received a...

An unauthorized charge of $106 was made on January 25 from my bank card, which was saved on my child’s tablet, for an application called Draw It. Neither my spouse nor I entered our card information to purchase this app. The transaction was made entirely without my knowledge. As soon as I became awa...

Unauthorized charges were made to my Halkbank Paraf credit card under the name “Google Avakin Life 3D London,” starting on February 13. These transactions were processed in multiple small amounts, occurring daily and sometimes several times per day, totaling approximately $58 in unauthorized charges...