I am writing regarding multiple unauthorized in‑app purchases made through Google Play for the Free Fire gaming bundle packs on my Android device. On 14 January 2026, between approximately 6:00 pm and 7:30 pm, my child used my phone without my knowledge and made several purchases in the game. These ...
I downloaded a game called Kingshot through an advertisement shown on Google Play. The ad gave the impression that the game was educational and entert...
I have been using an Android phone in Turkey and was able to use the OmeTV application on the Google Play Store without any problems until recently. However, since September 2025 I can no longer access OmeTV through the Play Store and I am now unable to find or download the application there. Before...
I am a PUBG Mobile player, and I am currently unable to play ranked matches due to a UC-related error. When I try to enter ranked games, the game displays the message: “You do not have sufficient UC to use this feature. To improve your game experience, please complete the refunded UC,” and does not ...
I am writing to report an accidental purchase made through my Google Play account and to request a refund of the Play Points used. I am using a Xiaomi Redmi device, and my Google Play account is registered in India. On 7 December 2025, I mistakenly used my Play Points to purchase an emote in the gam...
On October 15, 2025, an unauthorized transaction of ₺1,019.00 was charged to my credit card under the name “Lıdıo Google.” This payment was made without my knowledge or consent. Google Play should not be able to process a payment without user authorization. I request that the unauthorized amount be...
"Thank you for activating my payment 😁"
I was in Russia for about a month and a half, and while I was there, I kept getting an error on Google Play saying, “Your current country doesn’t matc...
On October 13, an unauthorized charge of ₺385 was withdrawn from my account through Lidio/Google Play. The transaction appears under the name “Lidio Google Foto.” I have not started any subscription or membership related to this service, nor have I given any authorization or consent for such a payme...
Without my knowledge or consent, ₺49.99 was withdrawn from my Garanti BBVA account by Lidio GO in both September and October, even though I never applied for or started any subscription with this service. I only noticed this issue recently, and I have never signed up for Lidio GO or authorized any s...
On October 12, 2025, I made a payment of ₺1,299.99 through Google Play Store for the app “Ultimate Betting Tips | Luxury” (Order No: GPA.3303-6141-8930-70390). I tried to use the app on my Samsung Galaxy A30, but even though I successfully registered, I couldn’t log in, and the features I paid for w...
I played the Woody Star game through Google Play, and on September 27, I won two rewards, one worth ₺10,500 and another worth ₺17,500, for a total of ₺28,000. The game stated that the winnings would be transferred to my account within 7–14 days. However, as of October 13, no payment has been made to...
On April 5, 2025, I purchased a Google Play gift code worth ₺300 from a BİM store. The code was sent to me via text message. However, when I tried to redeem it on Google Play several times, I kept receiving the following error message: “We need more information before you can use your gift card.”...
Since October 7, 2025, I’ve been unable to make any payments in the game Tower Var through Google Play. Each time I try, I get the following error message: “This transaction cannot be completed. Please resolve issues with your payment profile and try again.” Even though my credit card has sufficie...
In September, a charge of ₺444.89 was reflected on my account through Paycell for a video application with no visible name on the Google Play Store. However, no such purchase appears in the store or in my payment history. The fee only shows up on my Paycell bill, and I have the receipt as proof. I f...
On my Redmi Note 11S device, when I tried to use the ₺100 gift code I purchased through Google Play, I encountered an error saying “We need more information, please fill out the form.” This was the first time I tried to use the code, and I experienced no internet or device issues. I bought the code ...
I have experienced severe harm due to slot game applications on the Google Play Store and the misleading ads they display on my Android device. These ads encourage gambling with false promises such as “free bonus” or “instant cash deposited to your account,” and they appear almost constantly across ...
I just found out that others bought things using my Google Play account without my permission or knowledge. I asked for a refund right away, and I've done it more than occasions, but I haven't gotten a clear answer or explanation. When I check the status of my refund, it's either ignored or automati...
It is absolutely not safe to make any purchases through Google Play. You do not have any consumer rights. I think they are doing this as a discrimination against Türkiye. Therefore, please, such companies should not be given a bonus. There was a problem with the application I purchased. I informed t...
While I was asleep at night, ₺746.10 was withdrawn from my card by Google Play. I am a citizen of Azerbaijan, and 33 manats were withdrawn. I did not authorize this transaction, and I have no idea what it was for. Despite exercising my right to dispute the transaction, the money has still not been r...
My 10-year-old son was able to make ₺7000 worth of purchases on Brawl Stars through the Play Store within 25 days, using a billed mobile line, without my knowledge. Even though the app itself and my account settings clearly indicate my son's age and that I am the account manager, how can the system ...
I am unable to use my Google Play Points, and I have not received any support despite repeated attempts to resolve the issue. I’ve sent notifications and checked settings, but there is no option or solution available. The community support section only provides generic responses that do not address ...
I have an active subscription through Google Play, but after resetting my phone, my Google Play account was deleted, and I no longer remember the email address linked to it. Because of this, I cannot access my account to cancel the subscription, yet I am still being charged every month. I contacted...
I purchased a 100 TL Google Play balance from Turkcell Pasaj, but the code doesn’t work. When I try to redeem it on my Google Play account, it keeps showing the message "We need more information." Despite sending the invoice, text messages, and all required details via email, the issue remains unres...
I have been using the Head Ball 2 app from the Google Play Store, but the product descriptions within the app are entirely misleading and deceptive. The features described do not align with the actual performance of the items bought, which seems like a purposeful effort to deceive users. I reached o...