I am a student and I purchased a Metro Turizm ticket for the Konya–Aksaray 02:00 trip approximately 4 hours before departure due to an urgent need. I completed the purchase through your internet site on 05.12.2025 at around 22:46, with reservation code PNR: YLSMAU2. During the purchase process I was...
On Sunday, October 12, I traveled with Metro Turizm from Alibeyköy Bus Terminal to Kırklareli Bus Terminal. My ticket, with PNR number Ylalty8, was for the bus scheduled to depart at 23:15, but it arrived at the terminal more than half an hour late. During the trip, the staff forgot to drop off a pa...
On September 11, 2025, I purchased a bus ticket with Metro Turizm through Enuygun for the route Ayvalık → Mustafakemalpaşa (PNR: YKOXQF4, Price: ₺780). The driver failed to check the passenger list and took the wrong route, dropping me at Bursa Bus Terminal instead of Mustafakemalpaşa. I noticed the...
I suffered a serious inconvenience due to a major delay on the 09:00 Ankara–Samsun trip with Metro Turizm. The journey started 38 minutes later than scheduled, which disrupted my plans and caused a significant loss of time. My ticket number is YKJKZS6, and I paid ₺670 for the ticket. When I contacte...
"I thank Şikayetvar, the issue has been resolved."
On July 16, 2025, at 13:21, I purchased two tickets from Metro Turizm for the Antalya-Ankara route, paying a total of ₺1,600. When we arrived at Antalya Bus Terminal, we learned that the trip had been canceled and that this route was no longer being operated. There had been no prior notification, an...
On September 7, 2025, I purchased a total of 6 bus tickets via Enuygun for the Edirne Erikli – Istanbul Alibeyköy route operated by Metro Turizm. The PNR numbers for my tickets are YJUSEV5 and YJUSGQ8, and I paid a total of ₺4500 by credit card. Shortly after purchasing the tickets, I had to cancel ...
I purchased two tickets from Metro Turizm on the evening of July 29 for a bus journey scheduled for August 2, 2025, at 19:00. However, due to an unexpected health issue, I urgently needed to cancel these tickets. I requested a refund through the company's customer service via phone and WhatsApp, but...
I am filing a complaint about the assistant on this vehicle. He is absolutely unfit to represent a company like Metro Turizm. My father called to report his behavior after I experienced serious mistreatment during a 6-hour trip while pregnant. The assistant refused to give his name, threatened not t...
Hello, on July 27 at 5:00 a.m., the Metro Turizm bus operating the Istanbul-Ayvalık route broke down. We've been waiting for about 3 hours and they still haven't arranged another vehicle. When we call customer service, they say "the authorities are taking care of it," but in reality, no one is doing...
On July 16, 2025, my father purchased 4 tickets from Metro Turizm at the Esenler Bus Terminal. However, one of the tickets contained an error, so he called the customer service number listed as (0212) 477 94 48 to request a correction. A female staff member answered the call and stated that she coul...
Metro Turizm cancelled the Balıkesir–Ayvalık trip scheduled for 04:00 on 04.06.2025 without notifying me via SMS, which caused serious inconvenience. I was left waiting at the bus station at 4 AM, completely unaware that the trip had been cancelled. There was no staff present to assist or provide an...
Today, I traveled with Metro Turizm from İzmir to Konya. However, during the journey, I experienced a serious issue that caused significant inconvenience. During a stop at a rest area, the bus left without any announcement, leaving me stranded at the facility. When I realized what had happened, I im...
I bought a ticket for the Salihli-Ankara journey on Metro Turizm dated 25.11.2024 with a departure time of 22.30. When I bought the ticket, the time was 22.15 and I asked the Salihli Office attendant whether the vehicle would arrive on time. The attendant called the vehicle driver and told him that ...
We took a Metro Turizm bus from Ünye to Samsun, and despite calling in advance, we were instructed to board near Migros instead of the main bus terminal. This change was not communicated beforehand, and we had to walk a considerable distance to reach the boarding point. Additionally, passengers who ...
On July 31, 2024, I had a very bad experience with Metro Turizm. My companions and I purchased five tickets for the Istanbul to Van excursion at 12:00 PM. Up until we arrived at Bolu, everything was OK. At 4:45 PM, the bus broke down, and we were informed that a replacement will be here in two hours...
I booked a bus ticket for my parents' vacation from Bursa to Fethiye with Metro Turizm. It was for the bus that left at 2:15. What should have been a 12 o'clock arrival became a 7-8 PM arrival because of the old and rickety buses of Metro Turizm. Our plans were derailed and our ₺10,000/day hotel sta...
On June 29, I purchased two tickets from Metro Turizm. The trip was canceled, and we were informed only one hour before the scheduled departure at 6:00 PM. Despite seven days passing, I have not received a refund for the two tickets. I have called customer service multiple times with no response, an...
July 5, 2024 I wanted to buy a ticket for Istanbul from Afyon bus station Metro Turizm company. They said that a vehicle would arrive around 18:00, they would check if a passenger was missing and accept passengers if there was space. I said there was room at around 18:25 and paid 850 TL with my cred...
We bought a ticket from Metro Turizm company for 01.06.2024 1 week ago, but 1 day before the flight, a strange branch employee sent me a message at 17:00 saying that there was an operational problem and the flight was cancelled. The registration for the ybmkrb6 ticket has been closed for days, but a...
24.06.2024 I bought 5 return tickets Istanbul - Varna for 20.08.2024 / return 09.09.2024. My bank account was charged (10240TL + 2560TL). Today is 28.06.2024 but tickets have not been emailed. There is no indication that seats are reserved on the bus. Contacting the company over the chat window mult...
On June 7, 2024, at 17:30, I purchased a ticket from Metro Turizm for a bus departing from Rize. On the same day at 11:50, I contacted the Rize Bus Station office, which also serves as Golden Turizm, at the number 0 (533******85 60, informing them that I would board at the İyidere central stop. Howe...
I purchased a ticket for the 7:15 AM Metro Turizm bus. At 6:30 AM, I received a call instructing me to arrive 20 minutes early, threatening that the bus would leave without me if I didn't comply. I arrived at the terminal at 6:50 AM. When I tried to check in my luggage, the driver told me to "take i...
I purchased a ticket from Metro Turizm via www.obilet.com for the Inegol (Bursa) to Konya trip on May 30, 2024, scheduled at 07:00 AM. The ticket had the reference number YBMRPM4 and seat number 21. Despite waiting at Inegol bus station past the departure time, the bus did not arrive. I called the b...
Just snagged myself a bus ticket from Metro Turizm for May 14, 2024. Can't wait to hit the road! When I bought it, all the companies had seats up for grabs. But after about 10-15 days, they gave me a call and said, "Hey, there's a problem with the bus and we had to cancel your ticket. Don't worry th...
metro, turizm