24.06.2024 I bought 5 return tickets Istanbul - Varna for 20.08.2024 / return 09.09.2024. My bank account was charged (10240TL + 2560TL). Today is 28.06.2024 but tickets have not been emailed. There is no indication that seats are reserved on the bus. Contacting the company over the chat window multiple times - no response. Contacted over WhatsApp support - no response. Can not file a claim as Turkish passport ID is a mandatory field to file a claim (I am not Turkish). I can not contact HelpDesk line on their 0850 number as I am outside of Turkey. MetroTurizm behaves like scammers.
July 5, 2024 I wanted to buy a ticket for Istanbul from Afyon bus station Metro Turizm company. They said that a vehicle would arrive around 18:00, they would check if a passenger was missing and accept passengers if there was space. I said there was room at around 18:25 and paid 850 TL with my cred...
Just snagged myself a bus ticket from Metro Turizm for May 14, 2024. Can't wait to hit the road! When I bought it, all the companies had seats up for grabs. But after about 10-15 days, they gave me a call and said, "Hey, there's a problem with the bus and we had to cancel your ticket. Don't worry th...
We bought a ticket from Metro Turizm company for 01.06.2024 1 week ago, but 1 day before the flight, a strange branch employee sent me a message at 17:00 saying that there was an operational problem and the flight was cancelled. The registration for the ybmkrb6 ticket has been closed for days, but a...
On June 29, I purchased two tickets from Metro Turizm. The trip was canceled, and we were informed only one hour before the scheduled departure at 6:00 PM. Despite seven days passing, I have not received a refund for the two tickets. I have called customer service multiple times with no response, an...
I purchased two tickets from Metro Turizm on the evening of July 29 for a bus journey scheduled for August 2, 2025, at 19:00. However, due to an unexpected health issue, I urgently needed to cancel these tickets. I requested a refund through the company's customer service via phone and WhatsApp, but...
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