I purchased a Dyson V12 Slim Absolute from the official Dyson Turkey website on 20.12.2025 with order number 2705051957 and invoice number S012025000231946. From the very first use, the pet brush head started to make a scraping noise while rotating and it is clearly not working as it should on a brand new device. After noticing this problem, I contacted Dyson by phone. During the call, I was asked to make a video call for support, but the connection could not be established, so I could not receive any effective technical support or solution. My device is brand new and the fault appeared on first use, therefore I do not accept a repair process for the pet brush. I request that the faulty pet brush head of my Dyson V12 Slim Absolute be replaced with a new, defect-free one as soon as possible and that the support process be carried out without further technical connection problems.
We purchased the "Dyson V12 Detect Slim Absolute" model vacuum cleaner through Dyson's own website. After entering the payment information and completing the transaction, the page showed an error. Despite the payment being processed, no order number was provided to us. We received no notification vi...
I purchased a V15 from the Dyson Turkey website. On February 6, 2024, the screws inside the plastic parts on the sides of my carpet cleaning head broke, so it was sent in for replacement—but the service fixed it in the worst possible way, simply gluing it. Two days after it was returned, the glue ca...
On May 10, 2024, I purchased a Dyson V15s Detect Submarine cordless vacuum from the Dyson authorized store located in Ümraniye Meydan AVM. Less than a year later, on March 12, 2025, both the upholstery tool and the wet cleaning head malfunctioned. I immediately contacted Dyson customer service, and ...
I really regret buying Dyson. The technical service and customer service in Turkey are very bad. I have been dealing with the Dyson Gen5 Detect Absolute vacuum cleaner since December 16, 2023. First of all, the machine I bought turned out to be defective. Then they sent me a different machine than t...
Comments