5
Barış is very satisfied with the result
Resolved

1win Bets Not Confirmed - Balance Reduced But Bets Missing

profile
Barış
December 29, 2025 2:16 pm
34
Barış's Thank You Message
“The issue was reported to customer support for clarification. After reviewing the account activity, support confirmed a synchronization delay between the game provider and the platform. The affected bets were either correctly recorded or reversed, and the balance was adjusted accordingly.”

While using 1win platform, an issue was encountered with the bet placement confirmation process. Several bets appeared to be accepted, as the interface showed a loading indicator followed by a return to the game screen, but no confirmation message was displayed. These bets did not appear in the active or completed bets section, while the balance was temporarily reduced. Refreshing the page did not immediately resolve the discrepancy, making it unclear whether the bets were successfully registered or canceled by the system.

Barış
Barış
December 29, 2025 5:11 pm

The issue was reported to customer support for clarification. After reviewing the account activity, support confirmed a synchronization delay between the game provider and the platform. The affected bets were either correctly recorded or reversed, and the balance was adjusted accordingly.

December 29, 2025 6:40 pm (4 hours after complaint)

Similar Complaints

I Face Frozen And Incorrect Real-Time Balance On My 1win Sports Account

profile
Adab
December 12, 2025 12:07 pm
51

I Deposited Money on 1Win But My Balance Still Shows ₺0 — No Support Provided

profile
Mehmet
July 29, 2025 11:47 pm
97
i-deposited-money-on-1win-but-my-balance-still-shows-0-no-support-provided-1.jpg
5
Giang is very satisfied with the result
Resolved

I Face 1win Cash Out Not Working and Losing 2 Units on My Bet

profile
Giang
December 11, 2025 3:09 pm
48
"Support investigated and found that the live settlement service had briefly stopped updating cash-out values for certain markets. After restarting the module, the cash-out option became available again and functioned normally. They apologized for the disruption and applied a small goodwill credit to my account."

1win Payment Deducted But Not Showing In My Account

profile
yash
December 24, 2024 2:26 pm
170

1win Deposit Not Reflected, Poor Customer Service Response

profile
Mirac
November 13, 2024 11:10 pm
167
Report a Similar Issue