I purchased a ticket for the 7:15 AM Metro Turizm bus. At 6:30 AM, I received a call instructing me to arrive 20 minutes early, threatening that the bus would leave without me if I didn't comply. I arrived at the terminal at 6:50 AM. When I tried to check in my luggage, the driver told me to "take it with me." When I said I didn't want to, he became aggressive and retorted, "Then let them put it there." This led to an argument between my husband and the driver, and we couldn't board the bus. The company claims I voluntarily chose not to board and refuses to refund my ticket. I bought my ticket from Obilet, but since the payment was processed by Atlas Turizm, Obilet also couldn't help. I didn't receive the service I paid for and feel mistreated.
July 5, 2024 I wanted to buy a ticket for Istanbul from Afyon bus station Metro Turizm company. They said that a vehicle would arrive around 18:00, they would check if a passenger was missing and accept passengers if there was space. I said there was room at around 18:25 and paid 850 TL with my cred...
I bought a ticket for the Salihli-Ankara journey on Metro Turizm dated 25.11.2024 with a departure time of 22.30. When I bought the ticket, the time was 22.15 and I asked the Salihli Office attendant whether the vehicle would arrive on time. The attendant called the vehicle driver and told him that ...
On September 18, I took the 21:00 flight from Ercan to Istanbul. We took off from Ercan at 21:30 and landed at Sabiha Gokcen at 23:00. After the bus transporting us from the apron to the terminal filled up, it stopped a few meters later, reopened its doors, and started waiting. Without any explanati...
On 08.08.2024, we had a flight at 8:20 AM. We entered the second gate at 7:20 AM. Due to the incorrect guidance of the staff there, we lost time, but still, we got in line at the baggage area at 7:33 AM. There were about 8 to 10 people, most of whom were for later flights. We asked the security and ...
On Friday, August 15th, I took the 7:15 am Havaist bus from the Istanbul airport to Kadıkoy with the intention of getting off at Yeni Sahra. I informed the driver of my final destination, he confirmed, took my two suitcases, and I got on the bus. At Yeni Sahra, when I gave the luggage tickets back, ...
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