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Binance

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Binance

Complaints

153 complaints
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Binance RC00 Error: AZ Wallet Visa Card Cannot Be Used for Payment

38

I have an AZ Wallet Visa card that I was previously using without any problems, but today I started to experience an iss...

Resolved
26

"The issue is resolved. The finance team manually verified my transaction ID on the blockchain and confirmed the funds were received. A temporary synchronization error caused the delay. The 44 USDT has been added to my balance. I am closing this ticket."

Аркадий removed this complaint from publication

Binance Payment Completed But Order Never Delivered

141

I placed an order on medyabayim.com with order ID 94026*** on 16 June 2026 at 19:44 (as shown in my Medyabayim dashboard...

Binance Cannot Recover My USDT Sent To The Wrong BEP20 Address

142

I am writing regarding a USDT withdrawal issue I experienced on my Binance account. On 01/06/2026, I mistakenly sent 52....

Binance Account Assurance Review Failed

406

I have a Binance account registered in Kenya that has been under an “account assurance review” since 2025, and as a resu...

Binance Deposit Not Credited - No Support Response

543

On the website xaxrcd.com I deposited ₺2,000 into my account with the username “seyfullah***” by bank transfer on the pr...

Binance Account Closure Error - Web3 Wallet Prevents Deletion

684

I am writing regarding my Binance account, which I no longer use and want to permanently close along with all my persona...

Binance Wallet Hacked - Money Frozen By Investment Scam

683

I was previously defrauded by a person introducing himself as an investment expert named E*** B***. On 23.02.2026, this ...

Binance Futures System Error Causes 70 USDT Trading Loss

701

On January 25, 2026, while I had an open position in my Binance Futures account through the Binance mobile app, I was un...

Binance API Hack Caused $16,300 Loss And Massive Unauthorized Trades

761

On December 31, my Binance account was hacked via the API. Within seconds, approximately $18.5 million in trading volume...

Binance Account is Blocked For Over A Month. Case ID 151585679

798

My Binance account has been restricted for more than six weeks, and I still have not received a clear explanation. I can...

Binance Account Closed - No Access To Funds And Asked To Deposit More

532

For a long time I have been experiencing a very serious problem with my Binance account. My account has been closed for ...

Binance Account Under Review For Over A Year - Withdrawal Still Blocked

455

Binance has kept my account temporarily disabled under review for over a year. I invested in crypto with a friend, and w...

Resolved

"Thansk"

Hüseyin removed this complaint from publication

Can’t Transfer or Sell Inpepe Coin on Binance Wallet After Telegram Swap

82

On October 25, 2025, at 3:36 PM, I swapped BNB for a coin called Inpepe via Binance Wallet, after seeing it promoted in ...

Binance Google Authenticator Reset Stuck - Regain Access Now!

58

I’ve been using Binance for a while, but I’ve been having trouble resetting my Google Authenticator. I submitted a reset...

Binance ZEC Leverage Liquidation Lost Due to Insufficient Margin Error

91

On October 10, 2025, at around 9:00 a.m., while trading with leverage on the ZEC pair via the Binance mobile app, I was ...

Unauthorized Long Position and Liquidation on My Binance Account

51

On September 25, 2025, a long position was opened in my Binance account without my knowledge, and my funds were subseque...

Binance Does Not Let Me Verify My Account With ID Card for Over a Year

386

I have been experiencing a serious problem with identity verification on my Binance account for a long time. Only the em...

My Balance Became Inaccessible After Binance Delisted SLF Coin

54

I had invested in SLF Coin on the Binance platform. Two days ago, due to the complete removal (delisting) of SLF Coin fr...

Binance Smart Chain Cuffyx Token Cannot Be Sold, Lost ₺20,000

132

Two days ago, I purchased a token called Cuffyx on the Binance Smart Chain (BSC). After completing the transaction, I re...

Frequently Asked Questions

You may reach them at the Help Center on www.binance.com or use the LiveChat option available 24/7. A ticketing option is also provided via email by filling out the form at https://support.binance.us.

Brand Overview: Binance

Binance is a global cryptocurrency exchange platform operated by Binance Holdings Ltd.. Founded in 2017 by Changpeng Zhao (CZ) and Yi He, Binance has grown into one of the world’s largest crypto trading platforms by trading volume.

Contact Info

Customer support: Binance primarily provides support through its online help center and live chat system.

Support website: support.binance.com

Industry and Operations

Binance operates in the cryptocurrency exchange and financial technology industry. The platform allows users to buy, sell, trade, store, and manage digital assets across multiple blockchain ecosystems.

  • Cryptocurrency spot and futures trading
  • Crypto wallets and digital asset storage
  • Staking, savings, and yield-generating products
  • P2P crypto marketplace and fiat payment services
  • User Sentiment

    User sentiment is highly mixed, with complaints commonly focused on verification, withdrawals, account restrictions, and customer support delays.

    • Account freezes, suspensions, or locked withdrawals
    • Long identity verification and compliance review processes
    • Delayed customer support responses during urgent issues
    • Withdrawal delays or transaction processing problems
    • Concerns regarding scam tokens, phishing, and account security
    • Disputes related to P2P transactions and chargebacks
    • Unexpected liquidation or margin trading losses
    • Regulatory concerns and regional service restrictions in some countries
    • Difficulties recovering hacked or compromised accounts

    Share Your Experience

    If you’ve experienced issues with Binance, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.