1

Metro Turizm Canceled My Trip at Last Minute – Refund Still Pending

Metro Turizm Canceled My Trip at Last Minute – Refund Still Pending
Yeter
METRO
July 9, 2024 1:38 PM79

On June 29, I purchased two tickets from Metro Turizm. The trip was canceled, and we were informed only one hour before the scheduled departure at 6:00 PM. Despite seven days passing, I have not received a refund for the two tickets. I have called customer service multiple times with no response, and my messages on WhatsApp have gone unanswered. They claim to offer 24/7 live support, but I have been unable to reach anyone. If I do not receive a response soon, I will take the necessary steps to file a formal complaint.

Comments

Similar Complaints

1

I Could Not Get a Refund After Cancelling My Tickets

Mete
METRO
July 31, 2025 9:58 PM27

I purchased two tickets from Metro Turizm on the evening of July 29 for a bus journey scheduled for August 2, 2025, at 1...

1

METRO Charged Us for an Absent, Unavailable Bus Trip

Tolga
METRO
July 2, 2024 7:40 PM67

We bought a ticket from Metro Turizm company for 01.06.2024 1 week ago, but 1 day before the flight, a strange branch em...

1

Do Not Buy Tickets From Metro Turizm Unless You Want To Lose Money

Igor
METRO
June 28, 2024 3:07 PM87

24.06.2024 I bought 5 return tickets Istanbul - Varna for 20.08.2024 / return 09.09.2024. My bank account was charged (1...

Do Not Buy Tickets From Metro Turizm Unless You Want To Lose Money
1

I Could Not Cancel My Metro Turizm Tickets

Güldem
METRO
August 2, 2025 7:30 PM22

On September 7, 2025, I purchased a total of 6 bus tickets via Enuygun for the Edirne Erikli – Istanbul Alibeyköy route ...