On June 29, I purchased two tickets from Metro Turizm. The trip was canceled, and we were informed only one hour before the scheduled departure at 6:00 PM. Despite seven days passing, I have not received a refund for the two tickets. I have called customer service multiple times with no response, and my messages on WhatsApp have gone unanswered. They claim to offer 24/7 live support, but I have been unable to reach anyone. If I do not receive a response soon, I will take the necessary steps to file a formal complaint.
I purchased two tickets from Metro Turizm on the evening of July 29 for a bus journey scheduled for August 2, 2025, at 19:00. However, due to an unexpected health issue, I urgently needed to cancel these tickets. I requested a refund through the company's customer service via phone and WhatsApp, but...
We bought a ticket from Metro Turizm company for 01.06.2024 1 week ago, but 1 day before the flight, a strange branch employee sent me a message at 17:00 saying that there was an operational problem and the flight was cancelled. The registration for the ybmkrb6 ticket has been closed for days, but a...
24.06.2024 I bought 5 return tickets Istanbul - Varna for 20.08.2024 / return 09.09.2024. My bank account was charged (10240TL + 2560TL). Today is 28.06.2024 but tickets have not been emailed. There is no indication that seats are reserved on the bus. Contacting the company over the chat window mult...
On September 7, 2025, I purchased a total of 6 bus tickets via Enuygun for the Edirne Erikli – Istanbul Alibeyköy route operated by Metro Turizm. The PNR numbers for my tickets are YJUSEV5 and YJUSGQ8, and I paid a total of ₺4500 by credit card. Shortly after purchasing the tickets, I had to cancel ...
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