I purchased my Viomi Alpha Pro 2 robot vacuum about three years ago. For the past two weeks, it has repeatedly displayed... a main brush error. After running for a short period, the vacuum reports that there is a problem with the main brush, immediately stops operating, and leaves the cleaning cycle un
We have been actively using our Viomi A11 cordless vacuum for several years and have generally been satisfied with its p...erformance. However, the plastic used in the aluminum wand and the flexible joint is far below the quality expected for a product in this price range. From the very beginning, the
I received a Viomi V5 Pro 2 robot vacuum as a giveaway prize from a private individual. Although I have had the device f...or only two days, I have already encountered a serious battery performance issue. If I leave it on the charger for an entire day without using it, it shows a full 100% charge. Howe
I sent my Viomi V5 Pro robot vacuum to an authorized service center on May 24 for a warranty inspection. Before shipping... the product, I was specifically told over the phone that I would not have to pay any fees and that the device would simply be inspected. However, on June 1, I was informed that wa
I purchased my Viomi V3 robot vacuum from Teknosa about three years ago, and for the past month it has not been working ...properly. Even while sitting on the charging dock, the vacuum repeatedly announces that it is charging. Although it appears to reach a full charge, its cleaning performance has not
I purchased a Viomi A11 vertical vacuum from Hepsiburada (Order No: 455 921 139). Less than a year after purchase, the d...evice suddenly stopped working. One day it functioned without issue, and the very next day it would not turn on at all. I checked the charger connection, but it did not solve the p
I purchased a Viomi V5 Pro robot vacuum, and only about 20 days after purchase, the device started making a loud, abnorm...al noise while operating. Because of this, I delivered it to the Sinop Merkez authorized service center on April 21. The service team confirmed the issue and informed me that th
I own a Viomi V5 Pro robot vacuum, and on July 27, 2025, I delivered it to the authorized service center in Midyat, Mard...in because the device displayed the error “main wheel malfunction” and stopped performing its cleaning function. Now, more than 30 days have passed, and my vacuum is still not rep
Viomi, please send a technician to our home or guide me through a video call for a demo. As we were abroad, the machine ...has not been operated for two years, and now it is not cleaning properly and keeps repeating the same spot. P.A. Kishore, Plot No. 120, Road No. *, Vanasthali Hills, Vanasthalipura
We own a Viomi air purifier, and when the filter level dropped to 0%, we ordered a brand-new replacement filter directly... from Viomi’s official website for about ₺2,000. After installing the new filter, the device continues to show the filter level as 0%, and as a result, it does not work at full per
I own a Xiaomi Viomi A9 vacuum cleaner, and on August 4, 2025, the handle section of the pipe assembly broke. My device ...is still under warranty, and in the past, the exact same defect occurred and was repaired under insurance coverage. However, when I took the product to the Trabzon Forum authorize
I own a Sunny Viomi V5 robot vacuum, and recently I experienced a recurring “fan error” that caused the device to make c...onstant loud noises. Because of this, I delivered the product to the Izmir Üniver Yeşilyurt authorized service center on July 10. After examining the device, the service center cl
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and from the very first day I have not been able ...to use it efficiently. The device consistently shows radar errors, mop errors, and water tank malfunctions. Over the last two years, I had to send it to service five separate times
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and since the day I bought it, I have not been ab...le to use it properly. The device constantly throws radar errors, mop errors, and water tank malfunctions. Over the past two years, I have had to send it to service five different
I am facing serious issues with my Viomi product. Even when the device is fully charged, it keeps displaying the warning... message that the battery is empty and insists on returning to the charging dock. This process repeats itself continuously, creating an endless cycle of charging attempts. Because
I sent my Viomi 5 Pro robot vacuum to service for repairs. After inspection, they told me that a part needed to be repla...ced and demanded ₺4,800 for the repair. I paid the amount, and they assured me the product would be returned within 3–7 business days. However, later they contacted me again, clai
In July 2024, I purchased a Viomi A9 cordless vacuum cleaner. Less than a year later, in June, the device stopped chargi...ng. I sent it to the authorized service center under warranty, expecting the issue to be resolved at no cost. However, when the service team called me back, they claimed the charg
I purchased a brand-new Viomi A11 cordless vacuum directly from the company. After the very first use, I fully charged t...he device to 100%, but only about five seconds after disconnecting it from the charger, the vacuum stopped working completely. Because of this, I sent the product in for service un
I purchased a Viomi robot vacuum on June 15, 2023, and from the very first day, it has caused nothing but problems. The ...device repeatedly breaks down and has never worked reliably. Soon after purchase, it began spinning in circles and showing a “wheel error” message before stopping completely. On De
I recently took my Viomi V3 robot vacuum cleaner to the Güven Robot Süpürge Authorized Service in Kayseri for repair. Si...nce we could not agree on the repair cost, I decided to take my device back without having it serviced. However, when I got my vacuum back, I immediately noticed that the sound of
I own a Viomi A9 cordless vacuum cleaner, and its motor jammed about two months ago. I first sent it to Evofone Antalya,... where it was repaired in about three weeks. Unfortunately, just recently, the same motor problem occurred again, and this time I sent the unit to the Viomi service center in Izmir
I own a Viomi A9 cordless stick vacuum, and recently its battery stopped working. Naturally, I reached out to get a repl...acement battery, but to my disappointment, neither the Sürmene Viomi service center nor the İzmit Viomi service center provided any help. Instead of assisting me, they seemed compl
In 2022, I purchased a Viomi V3 Vacuum Cleaner Laser Sensor Smart Robot Vacuum. Recently, the device developed a sensor ...malfunction, so I sent it to the authorized service center for inspection. To my shock, I was informed that I would need to pay ₺5000 just to replace the laser sensor. Since this
I purchased a Viomi robot vacuum cleaner about 1.5 years ago, and it is currently at the service center under reference ...number 3974025. Despite the fact that it is still under warranty, I was previously forced to pay ₺1200 for a repair. Now, just months later, I am being told that the fan has failed
