I purchased a ticket from Metro Turizm via www.obilet.com for the Inegol (Bursa) to Konya trip on May 30, 2024, scheduled at 07:00 AM. The ticket had the reference number YBMRPM4 and seat number 21. Despite waiting at Inegol bus station past the departure time, the bus did not arrive. I called the bus driver at 07:07 AM on their personal number 5323****88, and they informed me that they left because there were no passengers. I reported the issue to the Metro Turizm agent at Inegol bus station, who then provided me with the contact number for the Bursa Metro Turizm representative, 5550****57. When I called this number, I was directed to contact Metro Turizm customer service at 08502223455. Due to my urgency and delay, I purchased another ticket from Luks Aksel Seyahat via www.obilet.com for the same day, with PNR 5672168 and seat number 10, at 08:14 AM. The fare for the Metro Turizm ticket was charged to me, but I did not receive a refund for the trip I did not take. The miscommunication between the Inegol Metro agent and the bus driver caused me financial and emotional distress. I request immediate resolution of this issue and a refund for the trip I did not take.
Today, I traveled with Metro Turizm from İzmir to Konya. However, during the journey, I experienced a serious issue that caused significant inconvenience. During a stop at a rest area, the bus left without any announcement, leaving me stranded at the facility. When I realized what had happened, I im...
On September 11, 2025, I purchased a bus ticket with Metro Turizm through Enuygun for the route Ayvalık → Mustafakemalpaşa (PNR: YKOXQF4, Price: ₺780). The driver failed to check the passenger list and took the wrong route, dropping me at Bursa Bus Terminal instead of Mustafakemalpaşa. I noticed the...
I bought a ticket for the Salihli-Ankara journey on Metro Turizm dated 25.11.2024 with a departure time of 22.30. When I bought the ticket, the time was 22.15 and I asked the Salihli Office attendant whether the vehicle would arrive on time. The attendant called the vehicle driver and told him that ...
On September 7, 2025, I purchased a total of 6 bus tickets via Enuygun for the Edirne Erikli – Istanbul Alibeyköy route operated by Metro Turizm. The PNR numbers for my tickets are YJUSEV5 and YJUSGQ8, and I paid a total of ₺4500 by credit card. Shortly after purchasing the tickets, I had to cancel ...
On June 7, 2024, at 17:30, I purchased a ticket from Metro Turizm for a bus departing from Rize. On the same day at 11:50, I contacted the Rize Bus Station office, which also serves as Golden Turizm, at the number 0 (533******85 60, informing them that I would board at the İyidere central stop. Howe...
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