Today, I traveled with Metro Turizm from İzmir to Konya. However, during the journey, I experienced a serious issue that caused significant inconvenience. During a stop at a rest area, the bus left without any announcement, leaving me stranded at the facility. When I realized what had happened, I immediately contacted Metro Turizm’s call center. Instead of resolving the issue, they simply gave me the bus driver’s phone number. When I called the driver, he told me there was nothing he could do and refused to assist me in any way. Stranded in the middle of the night, I had to make my arrangements and managed to reach Konya after an additional three hours of travel. I am shocked by how Metro Turizm could make such a grave mistake and then respond with such indifference. Leaving a passenger behind without checking or making an announcement is a serious act of negligence. I demand that this issue be addressed and steps be taken to prevent similar incidents in the future. I am sharing this complaint to raise awareness among other passengers and to encourage Metro Turizm to take responsibility for its actions. It is our right as customers to expect a more professional approach to such a serious issue. Thank you,
I purchased a ticket from Metro Turizm via www.obilet.com for the Inegol (Bursa) to Konya trip on May 30, 2024, scheduled at 07:00 AM. The ticket had the reference number YBMRPM4 and seat number 21. Despite waiting at Inegol bus station past the departure time, the bus did not arrive. I called the b...
On Metro Turizm’s November 16 Istanbul–Düzce trip, the bus with plate number 34 ELE 325 broke down at 17:50 right after leaving Samandıra Bus Terminal. Passengers were taken back into the terminal and told that the journey would continue with another bus, yet we were kept waiting for about two hours...
On Sunday, October 12, I traveled with Metro Turizm from Alibeyköy Bus Terminal to Kırklareli Bus Terminal. My ticket, with PNR number Ylalty8, was for the bus scheduled to depart at 23:15, but it arrived at the terminal more than half an hour late. During the trip, the staff forgot to drop off a pa...
On September 11, 2025, I purchased a bus ticket with Metro Turizm through Enuygun for the route Ayvalık → Mustafakemalpaşa (PNR: YKOXQF4, Price: ₺780). The driver failed to check the passenger list and took the wrong route, dropping me at Bursa Bus Terminal instead of Mustafakemalpaşa. I noticed the...
Metro Turizm cancelled the Balıkesir–Ayvalık trip scheduled for 04:00 on 04.06.2025 without notifying me via SMS, which caused serious inconvenience. I was left waiting at the bus station at 4 AM, completely unaware that the trip had been cancelled. There was no staff present to assist or provide an...
Comments