Hotels.com Failed to Refund $312 After Same-Day Reservation Cancellation
On November 23, I made a credit card reservation through Hotels.com for Thalassa Apart Hotel for the dates December 6–7, 2025, with a total amount of approximately $312 USD. I canceled this reservation on the same day it was made.
Despite the time that has passed, the amount I paid has not been refunded to my credit card. When I contacted Hotels.com customer service, I was told that they were waiting for a response from the hotel, but even after this communication and waiting period, no result was provided, and no refund has been issued to me.
I am requesting that the $312 USD paid for this canceled reservation be refunded to my credit card immediately, without any further delay.
It still hasn't been refunded
Dear Customer, Unfortunately, due to technical issues we have experienced over the past few months, we were unable to process your request. We sincerely apologize for the delay. We kindly ask you to briefly let us know whether you still need our assistance on this matter. We would be happy to help you. We await your response and thank you for your understanding. Sincerely, Hotels.com Travel Team
Yes, the problem continues.
Dear Mr. Adem, We are contacting you regarding your travel plan (72068506257731 - Thalassa Apart Hotel / two rooms). After carefully reviewing your request, we have determined that the transaction was completed on January 6, 2026, at 15:48, and you were notified via email on the same day. Hotels.com case number: 695e191114c30057ea99cbfb If you need further assistance with this reservation, please get in touch with us via live chat on the Hotels.com website. Sincerely, Hotels.com Customer Service Team
