Brand Overview: BIGO LIVE
BIGO LIVE is a global live streaming and social networking platform owned by BIGO Technology, a Singapore-based company founded in 2014. The platform officially launched in 2016 and is also associated with JOYY Inc., a publicly traded technology company.
Contact Info
Customer support email: [email protected]
Press email: [email protected]
Phone number: +65 63519330
Industry and Operations
BIGO LIVE operates in the live streaming, social media, and digital entertainment industry. The platform allows users to broadcast live video streams, interact with viewers, send virtual gifts, and participate in social communities.
- Live streaming and real-time audience interaction
- Virtual gifting and creator monetization features
- Gaming, music, lifestyle, and entertainment broadcasts
- Video and audio chat rooms
- Social networking and creator community features
- Mobile apps available on Android and iOS devices
User Sentiment
User sentiment is mixed, with many complaints related to moderation, account management, payments, and platform safety concerns.
- Account bans, suspensions, and frozen balances without clear explanations
- Delayed withdrawals or payment processing issues for creators
- Difficulty reaching customer support or receiving timely responses
- Concerns about inappropriate content and moderation practices
- Reports of scams, fake users, and fraudulent activity on the platform
- Subscription, in-app purchase, and virtual gift billing disputes
- Login, verification, and account recovery problems
Share Your Experience
If you’ve experienced issues with BIGO LIVE, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.