I canceled my booking on Hotels.com and submitted a price guarantee. How does the process work?

If you cancel your Hotels.com booking and want to submit a price guarantee, follow these steps:

Check for a better price on the same accommodation at the same property on the same dates. Price matching requires One Key membership.

If the better price meets the criteria, you can request a price match. This can be done on Hotels.com or by contacting customer service.

Remember that you can request a price match until check-in. Hotels.com cannot price match claims made on the day of check-in, package bookings, or bookings with government or AARP rates, blind bookings, or loyalty program member-only rates.

Hotels.com verifies your request after you submit it. Expedia, Hotels.com, and Vrbo usually issue OneKeyCash for price differences if everything checks out. OneKeyCash cannot be redeemed for cash.

Hotels.com's price guarantee policy Terms and Conditions should be reviewed for details and additional terms.

If you have more insights or details to share, feel free to do so in the comments or file your complaint.