Just discovered a much cheaper rate for the same hotel on another website after booking with Hotels.com. What can I do?

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Xolvie
Xolvie Resolution Specialist April 28, 2024 6:50 pm

If you booked a hotel on Hotels.com and found it cheaper on another website, you have several options:

• Check Hotels.com's Price Guarantee to see if the cheaper rate meets their criteria, such as the same room type and dates. You may be able to claim the price difference through their guarantee.

• Even if the cheaper rate doesn't meet the Price Guarantee, contact Hotels.com customer service. Explain what happened and ask for a partial refund or a travel voucher for a future stay as a goodwill gesture.

• Be sure to compare the cancellation policies for your Hotels.com booking and the cheaper rate elsewhere. If canceling and rebooking at the lower price on Hotels.com is possible without penalties, it may save you money.

If you possess additional information or insights, don't hesitate to share them in the comments or file your complaint.

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