I made a reservation through Hotels.com for Otel Nil Fırat with confirmation number 72069582771748. The stay was booked with a check‑in date of 31.12.2025 and a check‑out date of 02.01.2026, and I paid 2,339.98 by credit card. However, when I arrived, the hotel could not find my reservation at all. I contacted your support and was told that you could not arrange a hotel for me. I was left without a valid reservation despite having a confirmed booking and payment already taken, which caused me serious stress and inconvenience at the time of check‑in. I request a full refund of the amount I paid, as well as that a suitable hotel be immediately arranged for the same dates and conditions. If you are not able to provide an alternative hotel, I also request compensation for the trouble and inconvenience I experienced due to this issue.
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
On March 4, 2025, I attempted to book a hotel for July through Hotels.com. I entered my credit card details just to check the installment payment options, but instead of showing the options, Hotels.com immediately charged my card in full without any confirmation. Shocked by this, I instantly cancel...
I made a hotel reservation through Hotels.com, but when I arrived, the hotel couldn't find my reservation! I realized there's a mistake: the booking date and possibly my email address were recorded incorrectly. My order number is 72061587395198 under the name Mert N***.** Right now, the hotel claims...
I made a reservation on Hotels.com, but the site mistakenly booked my hotel stay on the wrong date—despite clearly selecting March 5, 2025. I immediately canceled the incorrect reservation as soon as I noticed the error, expecting a swift refund. However, days have passed, and I still haven't receiv...
Comments