Around two months ago, I purchased an eyeshadow stick from Bobbi Brown’s official website. To my disappointment, within less than a month of use, the product showed serious quality issues. Despite handling it with care, the stick broke easily and slid out of its packaging, making it unusable. This ...
On July 28, 2025, I placed an order for a lipstick from Bobbi Brown’s official website (Order No: 6880853499). Despite more than 20 business days passing, my order has still not been shipped. I paid by credit card, with the total amount falling between 1,800–2,000 TL. What frustrates me most is tha...
In April 2025, I purchased the Bobbi Brown Vitamin Enriched Face Base from the Zorlu store, paying around 4,400 TL. Unfortunately, my experience with this product has been extremely disappointing and damaging to my skin. Every time I use the primer, I immediately start to develop pimples and breako...
I ordered several products from Bobbi Brown, including the Blushing Peach eye shadow stick. When my package arrived, I was shocked to find that the eye shadow stick was completely empty. The outer packaging was intact, and the product was sealed, but when I twisted the stick open, there was absolute...
I placed an order on the Bobbi Brown online store on December 12, 2024, intending it as a New Year’s gift. However, I received no updates about the order—no email, message, or phone call to inform me of its status. After waiting for about ten days with no communication, I contacted customer service ...
I recently made a purchase on the Bobbi Brown website, but during the sale period, the site constantly glitches. This isn't the first time I've encountered such an issue; I've faced similar problems with another retailer's website before. After entering my email and password, I receive an error, and...
Bobbi Brown sold me a spare blusher; since my previous one still had some use, I didn't open the new one for six months. When I did, at last, I found it to be cracked and defective with absolutely no color payoff. I called customer support right away hoping for a decent answer. They told me, though,...
I’ve always trusted Bobbi Brown blushes, so when my previous one was running low, I decided to buy a backup in advance before prices went up. Unfortunately, that was a mistake. Since I trusted the brand, I didn’t think to inspect the product when it arrived; I simply stored it away. When my old blus...
I had scheduled an eye makeup appointment at your Bobbi Brown branch, but when I arrived, they claimed it wasn't showing in their system. I showed them the confirmation email multiple times, but they kept insisting it wasn't visible on their screens. They coldly said, "Well, since you've come all th...
The Bobbi Brown promotional duo pack of Vitamin Enriched Face Base caused me to break out. Although it might not be clearly visible in photos, I developed significant under-the-skin acne. At first, I didn't want to blame the cream, especially since I didn't even have acne during my teenage years. Ho...
I ordered some stuff from bobbibrown.com on September 22, 2023, but I still haven't received my products. When I reached out to customer service, they replied with a standard message saying that my request was "in the process of being handled." The second response said there was a technical issue an...
As a loyal customer of Estee Lauder, I visited Boyner Cevahir seeking specific colors that were unfortunately out of stock. The customer representative directed me to the Bobbi Brown brand, and trusting the association with Estee Lauder, I purchased a lip pencil and lipstick. However, upon using the...
About a month ago, I ordered something from Bobbi Brown when they were having a buy one, get one free promotion. It's been a whole month, and they keep saying that they don't have my order in stock. They keep promising to send it to me as soon as they have it available. They're not sure when the sto...
"Thank you Two"
I just got a package from Bobbi Brown, and I was really disappointed because one of the liquid items had leaked. It made the other products impossible...
I bought two things from Bobbi Brown more than two months ago. When I got back home, I found out that I got two of something and none of something else. I went back to the store, told them about the mistake, and asked if I could exchange the extra item for the right one. Unfortunately, since there w...
I ordered the Radiance Boost Essentials Set from the Bobbi Brown website on May 4th. My order number is 2381339489. Even though I paid for it, my order status said "inactive." When I talked to customer service, they told me that the set is not available right now. If it wasn't available, why was my ...
I'm facing a baffling situation with a recent order I placed during a Bobbi Brown online promotion. After eagerly anticipating my purchase, I decided to check the order status, only to discover that the Radiance Boost Essentials set I snagged at a discount is not in stock and won't be arriving. Why ...
Bobbi Brown sent me a faulty product - an eyebrow pencil without a tip, making it completely useless. I reached out to customer service and they told me to send a video showing the problem. I did it right away. Sorry, but I haven't received a reply yet. I've called multiple times, but the represent...