I stayed at Majeste Hotel in Gümbet, Bodrum from September 9 to September 13, booking through Hotels.com with reservation number 72065210236317. Although the hotel was advertised as all-inclusive, management claimed they were closing down and provided no services at all, saying that nothing was available. Throughout my stay, I was unable to benefit from any food or beverages included in the package, and I had to buy meals outside the hotel every day. Alcohol, which was also supposed to be included, was not available either, forcing me to purchase drinks externally. The rooms were dirty, cleaning was not carried out, and there were not enough staff on duty. The few employees present often neglected their responsibilities, were rarely available, and treated guests with a rude and indifferent attitude. Due to these issues, I am requesting a full refund of my accommodation fee along with compensation for the extra expenses I was forced to make, and I expect Hotels.com to take responsibility for this unacceptable experience and resolve my grievance promptly.
I booked a room at Armel Alaçatı Butik Otel through Hotels.com. I'll be checking in on July 13 and checking out on July 14. Your reservation has been confirmed and the payment has been successfully processed. I made a phone call to the hotel to confirm all the necessary arrangements. I was informed ...
I made a reservation through Hotels.com for Hotel Gümbet from July 21 to July 24, 2024. We checked in on July 21, but due to an unexpected work situation, I had to request a refund for the nights I couldn't stay. Despite my efforts, neither Hotels.com nor Hotel Gümbet was willing to cancel the rema...
On September 12–13, I booked a fully refundable stay at Now Boutique Hotel through Hotels.com (Travel Itinerary: 72066120788769). I chose this hotel specifically because it was advertised as having a pool. However, upon arrival, the hotel staff informed me that there was no pool on-site, and instead...
On April 5, 2025, I booked a stay at a property called Jash Bedroom through Hotels.com. When we arrived at the listed address, we were shocked to find out that the hotel simply didn’t exist. We tried calling multiple times but couldn’t reach anyone—no staff, no management, no help. We were left str...
I booked a two-person room at Kalpe Houses Holiday Village through Hotels.com (Reservation Code: 73029013160085) at 20:58 last night, expecting a hassle-free stay. After driving 300 km, we arrived only to find that the hotel was completely closed and deserted—no staff, no guests, nothing. After seve...
Comments