I made a reservation via Hotels.com for Frimley Lodge Motel from 24th until 27th under the name Christiane Farias, with booking/itinerary number 73307131220810. For this same stay, my card was charged twice, so I have been double charged for one single reservation. Both payments appear on my card statement as charges for the same booking. When I contacted customer service about the double charge, instead of resolving the issue directly, they asked me to provide my full credit card details, which I am not comfortable sharing in this way. I find it unacceptable that I have to disclose all my card information again in order to correct a mistake that is clearly visible from the reservation and payment records. I request that the second, duplicate charge for this booking be cancelled and fully refunded back to my card based on the existing transaction and booking information, without requiring me to provide my full card details again.
I made a single reservation through Hotels.com, but I was charged twice on my credit card. Even though only one booking appears on my Hotels.com account, my card statement clearly shows that the payment was processed two times. This is completely unacceptable. There is absolutely no reason I should...
I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
Last week, I made a hotel reservation through Hotels.com. Normally, I don’t save my credit card details, but this time, it seems my information was stored. Today, I discovered unauthorized transactions from Hotels.com on my account—€2,550, followed by another €950. It is clear that my card details ...
I made a hotel reservation on Hotels.com under itinerary number 72064821341517 and entered my credit card details to finalize the booking. However, I never received any clear confirmation about whether my card was charged or not. To clarify the situation, I contacted the hotel directly. They told me...
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