Hotels.com customer service is making me go through a million automated menus. How can I find a better way?

On July 21, 2025, I booked a 3-night hotel stay in Germany through Hotels.com. However, I unknowingly created two different accounts using two separate email addresses — something that seems to be a flaw in their system, as they don’t flag duplicate accounts or offer an easy way to merge or manage t...

I booked a 2-night, 3-day stay for two people at Montebello Resort in Fethiye through Hotels.com for July 20, 2025, under the names S**** Ç****** and E*** Ç******. We completed the full payment online in advance and arrived at the hotel expecting a smooth check-in. However, when we got there, the st...

I booked a hotel through Hotels.com and now urgently need to cancel the reservation, but I’m completely stuck because there is no way to speak to a real customer service representative. The site has no active phone number, no proper email, and their AI chatbot is totally useless when it comes to han...

I booked a vacation through Hotels.com, and everything seemed to go smoothly—until I realized I never received my reservation code. Without this code, I can’t confirm my stay directly with the hotel, and worse, I can’t reach Hotels.com support by any means. I’ve tried using the app, website, and any...

On June 28, 2025, around midnight, I made a reservation through Hotels.com intending to check into the hotel immediately for a one-night stay. However, after booking, I noticed that no time was specified in the confirmation, which made the entire reservation unclear and practically useless for my si...

My friend and I organized a vacation, and they took care of all the reservations through Hotels.com. Unfortunately, I am no longer in touch, and I do not have any access to the booking information. I can't recall the name of the hotel, and when I reached out to my friend, they didn't get back to me....

I am absolutely outraged with Hotels.com! I stayed at a hotel through their site in May, and now I can't get my invoice for the accommodation. It's infuriating; I've tried every possible way to contact Hotels.com, and it's like talking to a brick wall. Their "customer service" is a completely useles...

I made a reservation through Hotels.com for a stay, but due to unforeseen circumstances, I had to cancel it. My reservation number is 72063406055303. Despite multiple attempts, I haven’t been able to reach a single representative through customer service. There’s no phone number that leads to an act...

I booked a reservation through Hotels.com, expecting a professional experience from a globally known platform. Unfortunately, what I encountered was nothing but frustration and disappointment. The site appears to be managed entirely by AI systems, and there is absolutely no way to reach a real human...

I made a refundable reservation through Hotels.com for Argo Studios, scheduled for June 2–4, 2025 (itinerary number 73023326808625). After booking, I canceled the reservation within the allowed period, fully expecting my refund—but nothing was returned. Despite the promise of a "free cancellation a...

I made a reservation through the Hotels.com app clearly for two people, but when I checked the booking confirmation, only one name appears on the reservation. This is a serious problem because we need both names listed for visa-on-arrival processing, and it’s not something that can be overlooked. I...

I made a hotel reservation through Hotels.com, but I’ve been unable to get a valid invoice for my payment. The document they sent me under the name of an "invoice" has no legal validity and is not acceptable for official or business use. To make matters worse, I can't reach anyone who speaks Turkis...

I made a hotel reservation through Hotels.com, expecting everything to be confirmed and secure. But 15 days later, I received a call—not from Hotels.com, but directly from the hotel—informing me that they were overbooked and I could no longer stay there. This was a total shock, especially since no o...

I recently booked accommodation through Hotels.com. On other platforms, invoices are usually sent on the same day as hotel checkout, but with Hotels.com, I still haven’t received anything. I tried to contact them using the Istanbul phone number listed on their website, but the number was unreachabl...

I have been seriously let down by Hotels.com. I booked a hotel through their platform for a 2-night stay, but the hotel actually had a strict 3-night minimum policy. Hotels.com’s system did not display any warning about this requirement during the booking process. Later, the hotel owner contacted m...

I’ve been a loyal Hotels.com customer for a long time and never had any major issues—until now. During my most recent stay, I encountered a problem that required me to contact customer service. That’s when everything started going downhill. I couldn’t reach a real person. I sent an email explaining...

I’m incredibly frustrated with Hotels.com. I canceled my reservation directly through their website, but when I contacted the hotel to confirm, they said they hadn’t received any cancellation notice. This left me confused and concerned about being charged or penalized. What’s worse is that it’s imp...

On March 27, 2025, I booked a hotel through Hotels.com but accidentally entered the wrong number of guests. I immediately reached out to their support team to fix it, and for the past two days, they’ve kept saying they’re “trying to reach the hotel” and will get back to me. But when I called the hot...

I accidentally booked a hotel in Amasya through the Hotels.com app for August instead of March, which was my original plan. As soon as I noticed the mistake, I tried to cancel or change the reservation, but I couldn’t find any working customer service number or a real person to help me. There’s no ...

I accidentally made a reservation on Hotels.com for the wrong date and urgently need to change it. But every time I try to contact customer service, the phone number listed doesn’t work, and the system keeps redirecting me to a virtual assistant that gives irrelevant or incorrect answers. I’ve been...

I accidentally selected the wrong check-in date when booking through Hotels.com, scheduling it one day earlier than intended. When I contacted the hotel directly, they told me that I must resolve the issue through Hotels.com. However, I have been unable to reach customer service despite multiple att...

I made a reservation through Hotels.com, expecting to pay in installments, but instead, the full amount was charged in one transaction. Realizing this mistake within five minutes, I immediately canceled the booking, assuming I would receive a refund. However, I have yet to receive any response or co...

Hotels.com has no proper customer support—there is no contact email, phone number, or live chat to reach an actual representative. If you have a problem, there is no way to get help. I searched for a hotel in a specific location, but the app displayed hotels in a different district without clear in...

I am really frustrated with Hotels.com. Despite multiple attempts, I couldn’t reach their customer service to resolve an issue with my reservation. This lack of support resulted in losing my ₺7,000 payment. I couldn’t modify the reservation dates or cancel the booking because there was no way to co...

I booked a stay at Değirmenburnu Residence Bodrum through the Hotels.com app for December 31, 2024, to January 1, 2025. I specifically chose this reservation because the app offered a "Pay at Check-In" option. However, just three days before my stay, the reservation was cancelled, citing "payment co...