On September 13–15, 2025, my spouse and I stayed for two nights at Didim Beach Resort Hotel, booked through Hotels.com under travel itinerary 72066154619982, for which I paid ₺4,500 by credit card. While the room cleanliness was somewhat acceptable, the balcony was extremely dirty, and the biggest disappointment was the breakfast. From a hygiene and quality perspective, it was unacceptable. For example, there were only two jam jars, each with a spoon inside, both dirty and with brand labels still stuck on them. The tea glasses were unhygienic and practically undrinkable. As a result, we had to eat breakfast outside the hotel for both days.
When I reported these issues to a hotel staff member, I received a rude response: “You probably have never stayed at another hotel before.” I was also labeled as being aggressive. The only request that was addressed was the replacement of a broken shower hose, but I had to install the new one myself. None of my other concerns were resolved.
On September 25, 2025, we booked a one-night stay at Caner Hotel through Hotels.com (Itinerary No: 72066559547729) and paid a total of ₺1,227.50 by credit card. However, when we arrived, the room conditions did not match the photos shown on the website at all. There was hair, dust, and dirt everywhe...
On April 5, 2025, I booked a stay at a property called Jash Bedroom through Hotels.com. When we arrived at the listed address, we were shocked to find out that the hotel simply didn’t exist. We tried calling multiple times but couldn’t reach anyone—no staff, no management, no help. We were left str...
On May 8, 2025, I made a reservation through Hotels.com for Ottomans Life Hotel Deluxe, with breakfast included, as clearly stated in the booking confirmation. My itinerary number is 73101729880253. However, when I arrived at the hotel, I was shocked to find out that the reservation did not show bre...
I booked a Comfort Twin Room through Hotels.com for one night at Stargate Hotel & SPA in Körfez, Kocaeli for April 25–26. A few hours after booking, due to concerns raised by our families over recent earthquakes, we decided to cancel the reservation. However, our cancellation request was denied, cit...
I purchased a 2-night stay with reservation number 72552984872873 for May 19-21. Despite a payment of 2,332.80 TL, my card was charged 2,407.18 TL, constituting my first issue. The second problem arose when I was sent to a hotel completely different from the one depicted in the visuals. I was placed...
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