On August 22/23, I made a reservation for a standard room at Ali's Beach Hotel through Hotels.com and paid 4500₺ with my credit card. However, when I arrived, the hotel management claimed they had no agreement with the website and refused to honor my booking. While the hotel stated they do not work with Hotels.com, the Hotels.com customer service team said the hotel was not answering their calls. After this unfair situation, I contacted Hotels.com multiple times and eventually received an email from their U.S. headquarters stating that a refund had been initiated. Despite this, no refund has been processed to date, and my issue remains unresolved. My reservation number is 72065494343967, and I demand that the amount I paid be refunded to me as soon as possible.
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I recently made a hotel reservation through Hotels.com, where the site calculated a total of ₺17,326.32. However, upon checking my credit card, I noti...
I booked a hotel through Hotels.com using their mobile app, but the app automatically selected the wrong date during the reservation process. I noticed the mistake immediately and canceled the booking right away. I then made a new reservation with the correct date. However, Hotels.com still hasn’t r...
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