I booked a stay at La Bella Hotel in Taksim, Istanbul through Hotels.com for November 22 check-in and November 23 check-out. On September 22, I canceled this reservation through the Hotels.com mobile app after paying a total of ₺541.23. However, even after 2 days, no refund has been issued to me.
After canceling, I tried to reach customer service, but I only encountered automated voice responses, which incorrectly said, “You have no canceled reservations.” I have been unable to reach a real representative. This situation feels like both unfair treatment and unfair profit. It was my first time using Hotels.com, and because of this problem, I will never choose to use it again.
I request that my payment be refunded to me as soon as possible, and I also expect Hotels.com customer service to be more accessible.
On March 24, 2025, I made a reservation through Hotels.com for a hotel in Eskişehir. Due to an unexpected situation, I had to cancel the booking the next day, on March 25. It’s now been several days, and I still haven’t received my refund. To make things worse, none of the contact numbers listed by...
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
I’m extremely frustrated with both Hotels.com and Grand Babil Hotel in Urfa. I’ve been trying to get a refund for a canceled reservation, but despite reaching out multiple times, I still haven’t received my money back. I’ve sent several messages, provided all the necessary details, and followed eve...
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