Hotels.com Reservation Not Honored And Review Blocked
On the evening of October 22, at 7:30 p.m., I made a reservation for Orhan Hotel through Hotels.com and arrived at the hotel around 8:00 p.m. However, the hotel staff said they couldn’t see my reservation confirmation, that there were no available rooms, and that a room would be ready in about an hour. When we returned an hour later, they said the room was still not ready and that we had to wait for another guest to check out before we could move in. When I made the reservation, the system showed five available rooms, yet there were none upon arrival. During this time, part of our group was placed in a very small room that was likely a staff room, and we were only able to move into the other room around 10:30 p.m. We were not satisfied with either Hotels.com or Orhan Hotel. After all the inconvenience, I tried to share my experience as a review on Hotels.com, but my comment was never published. This makes me believe that negative reviews are deliberately filtered out, preventing users from accessing honest information about hotels. I want my experience as a customer to be shared with others. My reservation number is 72067407864959. I request that my review be published and that I receive an apology for the inconvenience I experienced.
Dear Customer, Unfortunately, due to some technical issues we have experienced over the past few months, we were unable to process your request. We sincerely apologize for the delay. Could you let us know whether you still need our assistance regarding this matter? We would be happy to help you. You can reply directly to this email, contact us via chat. When calling, please select the Turkish language option. If you cannot get through on your first attempt, please try again. Thank you in advance for your response. Best regards, Hotels.com Customer Support Team
If you bother to reply after 11 months, of course we won't need your support any longer. It can really be this terrible, and you had the nerve to respond after 11 months. If you hadn't responded, we wouldn't have such a disgraceful image.
