On January 6, I made a hotel reservation through Hotels.com. Even though I selected Saturday night in the system, the confirmation email showed Sunday night instead. In addition, although I selected three guests, the reservation was confirmed as 2 adults and 1 infant. As soon as I noticed this, I called the hotel and asked for the reservation details to be corrected. However, they told me they could not make any changes themselves and that I would need to cancel the reservation.
Following this, I canceled my reservation the same day through Hotels.com. The amount of approximately $82 USD had already been charged to my credit card for the reservation. After completing the cancellation, I expected a refund, but despite several days passing, the amount has not been refunded to me.
I have spoken with customer service multiple times, including again today. During these conversations, I was told that the refund would be processed, but excuses such as not being able to reach the hotel were given. No concrete solution has been provided, and my refund still has not been issued. I have my reservation details as well as records of my conversations with customer service representatives.
Since I canceled this reservation through Hotels.com at the hotel’s direction, I request that the $82 USD charged for this booking be refunded to my credit card in full, without any deductions, and as soon as possible.
On July 31, I tried to make a hotel reservation through Hotels.com and paid using my credit card. The site clearly stated that I could pay in 3 installments, but instead, the entire amount was charged in a single payment. When I realized what happened, I immediately canceled the reservation, expect...
I attempted to cancel a reservation made through Hotels.com, but the process has been a complete nightmare. Despite multiple attempts, I cannot cancel my booking, and the company has failed to provide any response or assistance. The hotel I reserved contacted me, requesting updated card information,...
I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment, the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant ...
Hello everyone, I feel completely disappointed with the Hotels.com website. I booked a room, but then I realized the dates were different from what I had selected. When I tried to change the dates, they asked for an additional $150, which I find unreasonable for a simple date adjustment. I even doub...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
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