I made my reservation number 72066894285522 on Hotels.com to stay at the Hilton Podgorica Montenegro hotel between December 24 and December 28. However, due to recent developments between countries, I was unable to obtain a visa and therefore cannot make my trip. For this reason, I requested to cancel my reservation and receive a refund. I contacted both the hotel representative through the Hotels.com application and Hilton Turkey customer service, but both parties stated that the reservation was non-refundable and could not be canceled. However, I did not book a non-refundable package, and I expect flexibility in cases such as being unable to obtain a visa due to force majeure. I request that this issue be resolved and my payment refunded.
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
In June 2023, I booked a hotel through Hotels.com (Travel Program: 72586028246669), making the payment online in Turkish Lira. Upon reviewing my credit card transactions, I noticed an overcharge. After reporting the issue with screenshots to Hotels.com customer service, they refunded the excess amou...
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
I canceled my reservation made through Hotels.com under booking number 72064801057136, but I’ve been completely unable to reach customer support to get clarity on my refund status. There is no working customer service phone number, no support center, and no clear contact method listed anywhere. This...
I made a reservation for 3 nights in Marmaris through Hotels.com.tr on July 10, 2024, and paid a fee of ₺29,000. However, when I checked my credit card, I was charged ₺30,500, resulting in an extra ₺1,500 charge. When I inquired with the bank, they suggested it might be due to an exchange rate diffe...
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