Hotels.com Hilton Podgorica Reservation Not Refunded After Visa Issue
I made my reservation number 72066894285522 on Hotels.com to stay at the Hilton Podgorica Montenegro hotel between December 24 and December 28. However, due to recent developments between countries, I was unable to obtain a visa and therefore cannot make my trip. For this reason, I requested to cancel my reservation and receive a refund. I contacted both the hotel representative through the Hotels.com application and Hilton Turkey customer service, but both parties stated that the reservation was non-refundable and could not be canceled. However, I did not book a non-refundable package, and I expect flexibility in cases such as being unable to obtain a visa due to force majeure. I request that this issue be resolved and my payment refunded.
Dear Customer, Unfortunately, due to some technical issues we have experienced over the past few months, we were unable to process your request. We sincerely apologize for the delay. Could you let us know whether you still need our assistance regarding this matter? We would be happy to help you. You can reply directly to this email or contact us via chat. Thank you in advance for your response. Sincerely, Hotels.com Customer Support Team
